BPL Customer Satisfaction Survey

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* 1. Branch Library: source of paper surveys compiled (for survey data entry)

Central

Claremont

North

South

West

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* 2. How often do you visit a Berkeley Public Library facility or its web site?

Daily

Weekly

At least once a month

Several times a year

Never

If you answered "never", please explain why.

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* 3. Do you have a library card issued by this library?

Yes

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* 4. Why do you visit the Library? (Check all that apply)

Check out books

Use computers or Wi-Fi

Check out CDs

Read newspapers/magazines

Check out audio books

Check out tools

Check out movies

To print or make copies

Use community meeting rooms

Study/research

Meet with friends

Attend adult programs

Attend children's programs

Other (please specify)

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* 5. When you visit the Library, are you able to find what you are looking for?

Always

Frequently

Sometimes

Seldom

Never

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* 6. How likely is it that you would recommend this library to your friends? (Please rank your response on a scale of 1 to 10, where 10 means "extremely likely", five means "neutral", and one means "not at all likely".

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* 7. How helpful was the Library staff the last time you visited?

Extremely

Very

Somewhat

Not very

Not at all

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* 8. Please rate your satisfaction with each of the following library services:

	Very Satisfied	Satisfied	Dissatisfied	Very dissatisfied	Don't know
Collection (books, magazines, audios, DVDs, etc.)	Collection (books, magazines, audios, DVDs, etc.) Very Satisfied	Collection (books, magazines, audios, DVDs, etc.) Satisfied	Collection (books, magazines, audios, DVDs, etc.) Dissatisfied	Collection (books, magazines, audios, DVDs, etc.) Very dissatisfied	Collection (books, magazines, audios, DVDs, etc.) Don't know
Reference service	Reference service Very Satisfied	Reference service Satisfied	Reference service Dissatisfied	Reference service Very dissatisfied	Reference service Don't know
Hours open	Hours open Very Satisfied	Hours open Satisfied	Hours open Dissatisfied	Hours open Very dissatisfied	Hours open Don't know
Link+ loans	Link+ loans Very Satisfied	Link+ loans Satisfied	Link+ loans Dissatisfied	Link+ loans Very dissatisfied	Link+ loans Don't know
Public Internet computers	Public Internet computers Very Satisfied	Public Internet computers Satisfied	Public Internet computers Dissatisfied	Public Internet computers Very dissatisfied	Public Internet computers Don't know
Children's programs	Children's programs Very Satisfied	Children's programs Satisfied	Children's programs Dissatisfied	Children's programs Very dissatisfied	Children's programs Don't know
Adult programs	Adult programs Very Satisfied	Adult programs Satisfied	Adult programs Dissatisfied	Adult programs Very dissatisfied	Adult programs Don't know
Electronic Resources (databases)	Electronic Resources (databases) Very Satisfied	Electronic Resources (databases) Satisfied	Electronic Resources (databases) Dissatisfied	Electronic Resources (databases) Very dissatisfied	Electronic Resources (databases) Don't know
Web site (berkeleypubliclibrary.org)	Web site (berkeleypubliclibrary.org) Very Satisfied	Web site (berkeleypubliclibrary.org) Satisfied	Web site (berkeleypubliclibrary.org) Dissatisfied	Web site (berkeleypubliclibrary.org) Very dissatisfied	Web site (berkeleypubliclibrary.org) Don't know

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* 9. How do you find out about the Library's programs and services?(check all that apply)

Newspaper

In-library flyers and signs

Library staff

Library web site

Friends/neighbors

Local broadcast media

Other (please specify)

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* 10. If there is one thing that you could change about the Library, what would it be?

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* 11. Are there any additional comments you would like to provide concerning the Library, its staff, services, collections and/or programs?

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* 12. OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey.

	Child (up to age 12)	Teen (13 - 19)	Adult (20 - 64)	Senior (65+)
Male	Male Child (up to age 12)	Male Teen (13 - 19)	Male Adult (20 - 64)	Male Senior (65+)
Female	Female Child (up to age 12)	Female Teen (13 - 19)	Female Adult (20 - 64)	Female Senior (65+)