BPL Customer Satisfaction
Exit this survey
1. Default Section
During National Library Week, the Berkeley Public Library assesses the quality of its services. Please help the Library do its best by completing this brief anonymous survey. Any additional comments you can provide will help us improve the experience of patrons at the Library. Thank you for providing this valuable feedback!
1
. Branch Library: source of paper surveys compiled (for survey data entry)
Branch Library: source of paper surveys compiled (for survey data entry)
Central
Claremont
North
South
West
2
. How often do you visit a Berkeley Public Library facility or its web site?
How often do you visit a Berkeley Public Library facility or its web site?
Daily
Weekly
At least once a month
Several times a year
Never
If you answered "never", please explain why.
3
. Do you have a library card issued by this library?
Do you have a library card issued by this library?
Yes
No
4
. Why do you visit the Library? (Check all that apply)
Why do you visit the Library? (Check all that apply)
Check out books
Use computers or Wi-Fi
Check out CDs
Read newspapers/magazines
Check out audio books
Check out tools
Check out movies
To print or make copies
Use community meeting rooms
Study/research
Meet with friends
Attend adult programs
Attend children's programs
Other (please specify)
5
. When you visit the Library, are you able to find what you are looking for?
When you visit the Library, are you able to find what you are looking for?
Always
Frequently
Sometimes
Seldom
Never
6
. How likely is it that you would recommend this library to your friends? (Please rank your response on a scale of 1 to 10, where 10 means "extremely likely", five means "neutral", and one means "not at all likely".
How likely is it that you would recommend this library to your friends? (Please rank your response on a scale of 1 to 10, where 10 means "extremely likely", five means "neutral", and one means "not at all likely".
1
2
3
4
5
6
7
8
9
10
7
. How helpful was the Library staff the last time you visited?
How helpful was the Library staff the last time you visited?
Extremely
Very
Somewhat
Not very
Not at all
8
. Please rate your satisfaction with each of the following library services:
Very Satisfied
Satisfied
Dissatisfied
Very dissatisfied
Don't know
Collection (books, magazines, audios, DVDs, etc.)
*
Please rate your satisfaction with each of the following library services: Collection (books, magazines, audios, DVDs, etc.) Very Satisfied
Collection (books, magazines, audios, DVDs, etc.) Satisfied
Collection (books, magazines, audios, DVDs, etc.) Dissatisfied
Collection (books, magazines, audios, DVDs, etc.) Very dissatisfied
Collection (books, magazines, audios, DVDs, etc.) Don't know
Reference service
Reference service Very Satisfied
Reference service Satisfied
Reference service Dissatisfied
Reference service Very dissatisfied
Reference service Don't know
Hours open
Hours open Very Satisfied
Hours open Satisfied
Hours open Dissatisfied
Hours open Very dissatisfied
Hours open Don't know
Link+ loans
Link+ loans Very Satisfied
Link+ loans Satisfied
Link+ loans Dissatisfied
Link+ loans Very dissatisfied
Link+ loans Don't know
Public Internet computers
Public Internet computers Very Satisfied
Public Internet computers Satisfied
Public Internet computers Dissatisfied
Public Internet computers Very dissatisfied
Public Internet computers Don't know
Children's programs
Children's programs Very Satisfied
Children's programs Satisfied
Children's programs Dissatisfied
Children's programs Very dissatisfied
Children's programs Don't know
Adult programs
Adult programs Very Satisfied
Adult programs Satisfied
Adult programs Dissatisfied
Adult programs Very dissatisfied
Adult programs Don't know
Electronic Resources (databases)
Electronic Resources (databases) Very Satisfied
Electronic Resources (databases) Satisfied
Electronic Resources (databases) Dissatisfied
Electronic Resources (databases) Very dissatisfied
Electronic Resources (databases) Don't know
Web site (berkeleypubliclibrary.org)
Web site (berkeleypubliclibrary.org) Very Satisfied
Web site (berkeleypubliclibrary.org) Satisfied
Web site (berkeleypubliclibrary.org) Dissatisfied
Web site (berkeleypubliclibrary.org) Very dissatisfied
Web site (berkeleypubliclibrary.org) Don't know
9
. How do you find out about the Library's programs and services?(check all that apply)
How do you find out about the Library's programs and services?(check all that apply)
Newspaper
In-library flyers and signs
Library staff
Library web site
Friends/neighbors
Local broadcast media
Other (please specify)
10
. If there is one thing that you could change about the Library, what would it be?
If there is one thing that you could change about the Library, what would it be?
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. Are there any additional comments you would like to provide concerning the Library, its staff, services, collections and/or programs?
Are there any additional comments you would like to provide concerning the Library, its staff, services, collections and/or programs?
12
. OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey.
Child (up to age 12)
Teen (13 - 19)
Adult (20 - 64)
Senior (65+)
Male
*
OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey. Male Child (up to age 12)
Male Teen (13 - 19)
Male Adult (20 - 64)
Male Senior (65+)
Female
Female Child (up to age 12)
Female Teen (13 - 19)
Female Adult (20 - 64)
Female Senior (65+)
Thank you for completing the Library survey!
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