BPL Customer Satisfaction

1. Default Section

 
During National Library Week, the Berkeley Public Library assesses the quality of its services. Please help the Library do its best by completing this brief anonymous survey. Any additional comments you can provide will help us improve the experience of patrons at the Library. Thank you for providing this valuable feedback!
1. Branch Library: source of paper surveys compiled (for survey data entry)
2. How often do you visit a Berkeley Public Library facility or its web site?
3. Do you have a library card issued by this library?
4. Why do you visit the Library? (Check all that apply)
5. When you visit the Library, are you able to find what you are looking for?
6. How likely is it that you would recommend this library to your friends? (Please rank your response on a scale of 1 to 10, where 10 means "extremely likely", five means "neutral", and one means "not at all likely".
7. How helpful was the Library staff the last time you visited?
8. Please rate your satisfaction with each of the following library services:
Very SatisfiedSatisfiedDissatisfiedVery dissatisfiedDon't know
Collection (books, magazines, audios, DVDs, etc.)
Reference service
Hours open
Link+ loans
Public Internet computers
Children's programs
Adult programs
Electronic Resources (databases)
Web site (berkeleypubliclibrary.org)
9. How do you find out about the Library's programs and services?(check all that apply)
10. If there is one thing that you could change about the Library, what would it be?
11. Are there any additional comments you would like to provide concerning the Library, its staff, services, collections and/or programs?
12. OPTIONAL: The following information will be used for demographic purposes only. Please provide information for the person completing the survey.
Child (up to age 12)Teen (13 - 19)Adult (20 - 64)Senior (65+)
Male
Female
Thank you for completing the Library survey!
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