1. When you telephoned our office, was your call handled courteously?

2. Which best describes the handling of your call?

3. Did you receive an appointment within a reasonable length of time?

4. Have you ever telephoned our office and received no response?

5. Upon arrival, did the receptionist greet you courtesly?

6. Were our technicians courteous, helpful, and efficient?

7. Was our staff neat in appearance and dress?

8. From your appointment time, how long did you wait before being seen?

9. If you were made to wait long, was there a reason given for the delay?

10. How would you rate the doctor on patience, warmth, and interest in your problem?

11. How would you rate the doctor on professional thoroughness in the examination?

12. Did you understand the doctor's explanation of the results of your office visit?

13. Did you have difficulty understanding the educational materials provided?

14. Were you satisfied with the level of care and attention you received?

15. Which doctor provided your care?

16. In which location did you receive care?

17. Any additional comments or suggestions: