Top Dog Customer Satisfaction Survey
1
. Overall, how do you find the appearance and function of our website?
Overall, how do you find the appearance and function of our website?
Extremely appealing and functional
Very appealing and functional
Moderately appealing and functional
Slightly appealing and functional
Not at all appealing and functional
2
. How well do the customer service representatives at Top Dog answer your questions?
How well do the customer service representatives at Top Dog answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
3
. Was your experience with customer service at Top Dog better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Was your experience with customer service at Top Dog better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much better
Somewhat better
Slightly better
About what was expected
Slightly worse
Somewhat worse
Much worse
4
. How did you hear about Top Dog? (Multiple answers allowed)
How did you hear about Top Dog? (Multiple answers allowed)
TV Commercial
Radio Ad
Drive by
Referral/Word of Mouth
Website
Community Event Sponsorship
Internet Ad
Other (please specify)
5
. How strongly do you recommend Top Dog?
How strongly do you recommend Top Dog?
Extremely strongly
Very strongly
Moderately strongly
Slightly strongly
Not at all strongly
6
. What changes would most improve our overall service to you at Top Dog?
What changes would most improve our overall service to you at Top Dog?
7
. If applicable, would there be any changes you would make to our custom design services?
If applicable, would there be any changes you would make to our custom design services?
8
. What do you like most about our service to you at Top Dog?
What do you like most about our service to you at Top Dog?
9
. Do you think prices at Top Dog are too high, too low, or about right?
Do you think prices at Top Dog are too high, too low, or about right?
Much too high
Somewhat too high
Slightly too high
About right
Slightly too low
Somewhat too low
Much too low
10
. Which social networking websites do you currently use? (Multiple answers allowed)
Which social networking websites do you currently use? (Multiple answers allowed)
Facebook
Linkedin
Google+
Twitter
Wordpress
Pinterest
Instagram
Other (please specify)
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