Exit this survey How did we do? 1. Thank you for taking a small amount of time to complete this questionnaire. We take the service and care we deliver very seriously, and welcome any feedback you can give, good or bad. Question Title * 1. Was the referral of your pet an emergency or 'routine'? Emergency (as soon as possible) Routine (next normal appointment) Question Title * 2. Were you seen in normal working hours (8.00-6.00, Mon-Fri) Yes No Question Title * 3. Before the consultation, how would you rate the following: Excellent Very good Satisfactory Poor Very poor Making the appointment Making the appointment Excellent Making the appointment Very good Making the appointment Satisfactory Making the appointment Poor Making the appointment Very poor Directions Directions Excellent Directions Very good Directions Satisfactory Directions Poor Directions Very poor Information about us Information about us Excellent Information about us Very good Information about us Satisfactory Information about us Poor Information about us Very poor Greeting upon arrival Greeting upon arrival Excellent Greeting upon arrival Very good Greeting upon arrival Satisfactory Greeting upon arrival Poor Greeting upon arrival Very poor Promptness of your appointment Promptness of your appointment Excellent Promptness of your appointment Very good Promptness of your appointment Satisfactory Promptness of your appointment Poor Promptness of your appointment Very poor Explanation of any delays Explanation of any delays Excellent Explanation of any delays Very good Explanation of any delays Satisfactory Explanation of any delays Poor Explanation of any delays Very poor Please add any explanation Question Title * 4. Please rate the following parts of the consultation: Excellent Very good Satisfactory Poor Very poor Greeting and initial discussion Greeting and initial discussion Excellent Greeting and initial discussion Very good Greeting and initial discussion Satisfactory Greeting and initial discussion Poor Greeting and initial discussion Very poor Examination of your animal Examination of your animal Excellent Examination of your animal Very good Examination of your animal Satisfactory Examination of your animal Poor Examination of your animal Very poor Clarity of discussion of your options Clarity of discussion of your options Excellent Clarity of discussion of your options Very good Clarity of discussion of your options Satisfactory Clarity of discussion of your options Poor Clarity of discussion of your options Very poor Financial discussions Financial discussions Excellent Financial discussions Very good Financial discussions Satisfactory Financial discussions Poor Financial discussions Very poor Please add any explanation Question Title * 5. If your pet was admitted, how were the following? Excellent Very good Satisfactory Poor Very poor Explanation of intended procedures Explanation of intended procedures Excellent Explanation of intended procedures Very good Explanation of intended procedures Satisfactory Explanation of intended procedures Poor Explanation of intended procedures Very poor Attentiveness of the admitting staff Attentiveness of the admitting staff Excellent Attentiveness of the admitting staff Very good Attentiveness of the admitting staff Satisfactory Attentiveness of the admitting staff Poor Attentiveness of the admitting staff Very poor Communication with the nursing staff Communication with the nursing staff Excellent Communication with the nursing staff Very good Communication with the nursing staff Satisfactory Communication with the nursing staff Poor Communication with the nursing staff Very poor Communication with the vets Communication with the vets Excellent Communication with the vets Very good Communication with the vets Satisfactory Communication with the vets Poor Communication with the vets Very poor Arranging a discharge time Arranging a discharge time Excellent Arranging a discharge time Very good Arranging a discharge time Satisfactory Arranging a discharge time Poor Arranging a discharge time Very poor Discharge instructions Discharge instructions Excellent Discharge instructions Very good Discharge instructions Satisfactory Discharge instructions Poor Discharge instructions Very poor Arranging payment Arranging payment Excellent Arranging payment Very good Arranging payment Satisfactory Arranging payment Poor Arranging payment Very poor Please add any explanation Question Title * 6. After you visit, how would you rate the following? Excellent Very good Satisfactory Poor Very poor Reporting of findings to you Reporting of findings to you Excellent Reporting of findings to you Very good Reporting of findings to you Satisfactory Reporting of findings to you Poor Reporting of findings to you Very poor Liaison with your GP vet Liaison with your GP vet Excellent Liaison with your GP vet Very good Liaison with your GP vet Satisfactory Liaison with your GP vet Poor Liaison with your GP vet Very poor Availability of our vets to talk to you Availability of our vets to talk to you Excellent Availability of our vets to talk to you Very good Availability of our vets to talk to you Satisfactory Availability of our vets to talk to you Poor Availability of our vets to talk to you Very poor The response of your pet to our treatment The response of your pet to our treatment Excellent The response of your pet to our treatment Very good The response of your pet to our treatment Satisfactory The response of your pet to our treatment Poor The response of your pet to our treatment Very poor Please add any explanation Question Title * 7. What was your overall impression of the practice? Excellent Very good Satisfactory Poor Very poor Question Title * 8. Please add any further comments: Done