Customer Satisfaction Survey Question Title * 1. Name: Question Title * 2. Email: Question Title * 3. Permit or License Number: Question Title * 4. Date of interaction with office/staff? Date Date Question Title * 5. May we contact you? Yes No Question Title * 6. Please identify your customer type Permit Customer Rental Licensing Customer Trade License Customer Other (please specify) Question Title * 7. Are you satisfied with the application process? Yes No Comments Question Title * 8. How long did it take to receive your permit or trade license? (not applicable for Rental Licenses) One week or less Two weeks Three weeks Four weeks More than four weeks Comments Question Title * 9. Were you able to schedule your inspection at the time you requested? Yes No Not Applicable Comments Question Title * 10. If not, how long did it take to reschedule? 24 hours 2 – 3 days more than 3 days Question Title * 11. Were you present for the inspection? Yes No Question Title * 12. Did the inspection pass on the first attempt? Yes No Question Title * 13. Did your inspector clearly explain why you did not pass your inspection and how to resolve the problem? Yes No Does not apply Comments Question Title * 14. How knowledgeable was the inspector? Very knowledgeable Somewhat knowledgeable Not knowledgeable Question Title * 15. Please rate your overall experience with our team. Completely satisfied Satisfied Neutral Unsatisfied (cite specific reasons on comment section) Comments Question Title * 16. Additional Comments: Done