Customer Satisfaction Survey

Exit this survey

 

1. Name:

Name:

2. Email:

Email:

3. Permit or License Number:

Permit or License Number:

4. Date of interaction with office/staff?

	MM		DD		YYYY
Date	Date of interaction with office/staff?   Date   Month	/	Day	/	Year

5. May we contact you?

May we contact you?   Yes No

6. Please identify your customer type

Please identify your customer type   Permit Customer Rental Licensing Customer Trade License Customer

Other (please specify)

7. Are you satisfied with the application process?

Are you satisfied with the application process?   Yes No

Comments

8. How long did it take to receive your permit or trade license? (not applicable for Rental Licenses)

How long did it take to receive your permit or trade license? (not applicable for Rental Licenses)   One week or less Two weeks Three weeks Four weeks More than four weeks

Comments

9. Were you able to schedule your inspection at the time you requested?

Were you able to schedule your inspection at the time you requested?   Yes No Not Applicable

Comments

10. If not, how long did it take to reschedule?

If not, how long did it take to reschedule?   24 hours 2 – 3 days more than 3 days

11. Were you present for the inspection?

Were you present for the inspection?   Yes No

12. Did the inspection pass on the first attempt?

Did the inspection pass on the first attempt?   Yes No

13. Did your inspector clearly explain why you did not pass your inspection and how to resolve the problem?

Did your inspector clearly explain why you did not pass your inspection and how to resolve the problem?   Yes No Does not apply

Comments

14. How knowledgeable was the inspector?

How knowledgeable was the inspector?   Very knowledgeable Somewhat knowledgeable Not knowledgeable

15. Please rate your overall experience with our team.

Please rate your overall experience with our team.   Completely satisfied Satisfied Neutral Unsatisfied (cite specific reasons on comment section)

Comments

16. Additional Comments:

Additional Comments: