Modern - Customer Satisfaction Survey
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How Are We Doing?
We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
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1
. You are located in, or are closest to:
You are located in, or are closest to:
North Island
Campbell River
Powell River
Sunshine Coast
Comox
Port Alberni
Parksville/Qualicum
Nanaimo
Ladysmith
Cowichan/Duncan
Victoria
Lower Mainland
2
. Please rate the following aspects of our work.
Excellent
Good
Adequate
Poor
Unacceptable
N/A
Understanding your needs and providing solutions
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Please rate the following aspects of our work. Understanding your needs and providing solutions Excellent
Understanding your needs and providing solutions Good
Understanding your needs and providing solutions Adequate
Understanding your needs and providing solutions Poor
Understanding your needs and providing solutions Unacceptable
Understanding your needs and providing solutions N/A
Communicating clearly and effectively
Communicating clearly and effectively Excellent
Communicating clearly and effectively Good
Communicating clearly and effectively Adequate
Communicating clearly and effectively Poor
Communicating clearly and effectively Unacceptable
Communicating clearly and effectively N/A
Keeping you informed of progress
Keeping you informed of progress Excellent
Keeping you informed of progress Good
Keeping you informed of progress Adequate
Keeping you informed of progress Poor
Keeping you informed of progress Unacceptable
Keeping you informed of progress N/A
Meeting timelines
Meeting timelines Excellent
Meeting timelines Good
Meeting timelines Adequate
Meeting timelines Poor
Meeting timelines Unacceptable
Meeting timelines N/A
Providing value for money
Providing value for money Excellent
Providing value for money Good
Providing value for money Adequate
Providing value for money Poor
Providing value for money Unacceptable
Providing value for money N/A
Responding promptly to any problems
Responding promptly to any problems Excellent
Responding promptly to any problems Good
Responding promptly to any problems Adequate
Responding promptly to any problems Poor
Responding promptly to any problems Unacceptable
Responding promptly to any problems N/A
Caring for your home while we were working
Caring for your home while we were working Excellent
Caring for your home while we were working Good
Caring for your home while we were working Adequate
Caring for your home while we were working Poor
Caring for your home while we were working Unacceptable
Caring for your home while we were working N/A
3
. Overall, how do you rate the quality of our product(s) that we provided?
Overall, how do you rate the quality of our product(s) that we provided?
Excellent
Good
Adequate
Poor
Unacceptable
Comments
4
. How do you rate the quality of the Sales Representative you worked with?
How do you rate the quality of the Sales Representative you worked with?
Excellent
Good
Adequate
Poor
Unacceptable
Not Applicable
Comments
5
. How do you rate the quality of the installation of your product(s)?
How do you rate the quality of the installation of your product(s)?
Excellent
Good
Adequate
Poor
Unacceptable
Not Applicable
Comments
6
. How do you rate the overall customer service experience?
How do you rate the overall customer service experience?
Excellent
Good
Adequate
Poor
Unacceptable
Comments
7
. Based on our performance, how likely would it be that you would refer us to others?
Based on our performance, how likely would it be that you would refer us to others?
Certain
Likely
Not Likely
8
. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
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