Retail clients survey

1. Buying Art and Interior Decorator products

To continually improve our service and product range, we'd love to hear your thoughts on what is important to you when buying Art and other Decorator products. The following short survey will take about 5 minutes to complete - we'd be extremely grateful if you would share your thoughts with us. Thanks in advance!

1. How often would you purchase Art?

How often would you purchase Art? 1-3 monthly

3-6 monthly

6-12 monthly

About every year

Every couple of years

Very rarely

Other (please specify)

2. How often would you purchase products to decorate your home, other than artwork?

How often would you purchase products to decorate your home, other than artwork? 1-3 monthly

3-6 monthly

6-12 monthly

About every year

Every couple of years

Very rarely

Other (please specify)

3. Are you happy to buy art and othe Design/Decorator products online?

Are you happy to buy art and othe Design/Decorator products online? Yes

Please feel free to make comments if you wish.

4. What is important to you when buying Art and Decorator products?

	Not important at all	Don't really consider it	Important	Really important	Extremely important
Turnaround time	What is important to you when buying Art and Decorator products? Turnaround time Not important at all	Turnaround time Don't really consider it	Turnaround time Important	Turnaround time Really important	Turnaround time Extremely important
Expert advice	Expert advice Not important at all	Expert advice Don't really consider it	Expert advice Important	Expert advice Really important	Expert advice Extremely important
Great customer service	Great customer service Not important at all	Great customer service Don't really consider it	Great customer service Important	Great customer service Really important	Great customer service Extremely important
Online purchase service available	Online purchase service available Not important at all	Online purchase service available Don't really consider it	Online purchase service available Important	Online purchase service available Really important	Online purchase service available Extremely important
Ability to customize the products to my needs	Ability to customize the products to my needs Not important at all	Ability to customize the products to my needs Don't really consider it	Ability to customize the products to my needs Important	Ability to customize the products to my needs Really important	Ability to customize the products to my needs Extremely important
Returns policy	Returns policy Not important at all	Returns policy Don't really consider it	Returns policy Important	Returns policy Really important	Returns policy Extremely important
Someone to help me choose the right product/design	Someone to help me choose the right product/design Not important at all	Someone to help me choose the right product/design Don't really consider it	Someone to help me choose the right product/design Important	Someone to help me choose the right product/design Really important	Someone to help me choose the right product/design Extremely important
Price	Price Not important at all	Price Don't really consider it	Price Important	Price Really important	Price Extremely important
Quality	Quality Not important at all	Quality Don't really consider it	Quality Important	Quality Really important	Quality Extremely important
Value for money	Value for money Not important at all	Value for money Don't really consider it	Value for money Important	Value for money Really important	Value for money Extremely important
Ability to speak with someone 24/7	Ability to speak with someone 24/7 Not important at all	Ability to speak with someone 24/7 Don't really consider it	Ability to speak with someone 24/7 Important	Ability to speak with someone 24/7 Really important	Ability to speak with someone 24/7 Extremely important

Other (please specify)

5. Please list the things you really enjoy about buying art and design products?

Please list the things you really enjoy about buying art and design products?

6. What things really annoy you when you're buying Art or other Decorator products?

What things really annoy you when you're buying Art or other Decorator products?

7. Please feel free to make any other comments you feel may be relevant.

Please feel free to make any other comments you feel may be relevant.

8. Do you work in a Design related industry?

Do you work in a Design related industry? Yes

9. If you answered "Yes" to question one, what would best describe your current profession, or interest in Decorator products?

If you answered "Yes" to question one, what would best describe your current profession, or interest in Decorator products? Interior Designer

Decorator

Builder

Architect

Property Developer

Staging professional

Other

Other (please specify)