Customer Satisfaction SurveyCustomer Satisfaction Survey

As part of our ongoing improvement process at APM, we are committed to monitoring the quality of our service provision. As such, we would appreciate a few minutes of your time to provide feedback on our performance.

1. Respondent Name*

Respondent Name*

2. Organisation Name and Contact Details*

Organisation Name and Contact Details*

3. Name of the APM Consultant responsible for delivering the services to your organisation*

Name of the APM Consultant responsible for delivering the services to your organisation*

4. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable
Professional and courteous manner	*Please rate the following aspects of our work. Professional and courteous manner Excellent	Professional and courteous manner Good	Professional and courteous manner Adequate	Professional and courteous manner Poor	Professional and courteous manner Unacceptable
Understanding your business requirements	Understanding your business requirements Excellent	Understanding your business requirements Good	Understanding your business requirements Adequate	Understanding your business requirements Poor	Understanding your business requirements Unacceptable
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable
Responding promptly and meeting timeframes for services	Responding promptly and meeting timeframes for services Excellent	Responding promptly and meeting timeframes for services Good	Responding promptly and meeting timeframes for services Adequate	Responding promptly and meeting timeframes for services Poor	Responding promptly and meeting timeframes for services Unacceptable
Working collaboratively with you and your team	Working collaboratively with you and your team Excellent	Working collaboratively with you and your team Good	Working collaboratively with you and your team Adequate	Working collaboratively with you and your team Poor	Working collaboratively with you and your team Unacceptable
Providing value for money services	Providing value for money services Excellent	Providing value for money services Good	Providing value for money services Adequate	Providing value for money services Poor	Providing value for money services Unacceptable
Responding promptly to issues	Responding promptly to issues Excellent	Responding promptly to issues Good	Responding promptly to issues Adequate	Responding promptly to issues Poor	Responding promptly to issues Unacceptable
Meeting overall referral objectives	Meeting overall referral objectives Excellent	Meeting overall referral objectives Good	Meeting overall referral objectives Adequate	Meeting overall referral objectives Poor	Meeting overall referral objectives Unacceptable

5. Overall, how do you rate the quality of the service(s) we provide

Overall, how do you rate the quality of the service(s) we provide Excellent

Good

Adequate

Poor

Unacceptable

6. Overall, how would you rate the outcome achieved by APM

Overall, how would you rate the outcome achieved by APM Excellent

Good

Average

Poor

Unacceptable

7. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

8. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

9. Would you like an APM Manager to contact you regarding this feedback?

Would you like an APM Manager to contact you regarding this feedback? Yes

Customer Satisfaction Survey

Your APM Experience