Family Fitness Portage Member Survey

Question Title

* 1. What was Most Important to you when you were checking out health clubs?

A club that helps Me get results

Great Customer Service

Convenient to home or work

Wide selection of Equipment

Price of Membership

No Hassles (Contracts, Parking, Crowded, Etc.)

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* 2. When you first started looking for a Health Club, where did you look first?

	1st Place I go	2nd	3rd	4th	5th
Ask a friend or relative	Ask a friend or relative 1st Place I go	Ask a friend or relative 2nd	Ask a friend or relative 3rd	Ask a friend or relative 4th	Ask a friend or relative 5th
Phone Book	Phone Book 1st Place I go	Phone Book 2nd	Phone Book 3rd	Phone Book 4th	Phone Book 5th
Newspaper	Newspaper 1st Place I go	Newspaper 2nd	Newspaper 3rd	Newspaper 4th	Newspaper 5th
Internet/ Websites	Internet/ Websites 1st Place I go	Internet/ Websites 2nd	Internet/ Websites 3rd	Internet/ Websites 4th	Internet/ Websites 5th
Visit clubs	Visit clubs 1st Place I go	Visit clubs 2nd	Visit clubs 3rd	Visit clubs 4th	Visit clubs 5th

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* 3. How far are you from us?

	Less than 1 mile	1-5 miles	More than 5 miles
Home	Home Less than 1 mile	Home 1-5 miles	Home More than 5 miles
Work	Work Less than 1 mile	Work 1-5 miles	Work More than 5 miles

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* 4. What is your household income?

Less than $50,000 per year

$50,000 to $100,000 per year

$100,000+ per year

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* 5. When searching for a Health Club, would you rather get more information by:

Coming in and speaking to the sales rep

Calling in to get your questions answered

Visiting a Website to learn more

Reading Literature from the club

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* 6. How long were you thinking about health and fitness before you joined our health club?

1 Week

2 Weeks

3 Weeks

1 Month

2 Months

3 Months or more

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* 7. Other than ours, how many Clubs have you belonged to in the last 10 years?

4 or more

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* 8. How would you describe the appearance of the gym, equipment, and staff.

Clean, cutting edge and professional

Good, gets the job done and helpful

Average, worn and they are present

Dirty, out dated and never there for you

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* 9. How do you rate our cleanliness?

Excellent – Spotless

Fine – Always seems clean

Poor – Clean this place

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* 10. How would you rate our staff and customer service?

Excellent – You have the best staff ever

Very Good – Everyone cares

Fine – Everyone does their job

Needs Work – I need more help

Poor – Change your people

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* 11. How do we stack up to your expectations?

I should have joined years ago

More than expected

As Promised

Below Expectations

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* 12. What do you like MOST about this gym?

The friendly, caring staff

The classes

The equipment

The size

The atmosphere

The price

Other (please specify)

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* 13. What would you change about our health club to make it better?

The size

The number of classes

The hours

The price

Better/More equipment

More attentive staff

Other (please specify)

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* 14. How many times a week do you work out with us? (on average)

Not enough

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* 15. Tell us about your experiences with our Group Fitness Classes.

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* 16. Have you used our Personal Training?

No, I’m good on my own

No, but I should

No, but I’m thinking about it

Yes

Yes, I can’t do as well on my own

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* 17. Have you used our child watch?

No- I have no kids.

No, but I'm thinking about it.

No, but I should.

Yes (please comment on experience)

Family Fitness Portage Member Survey

1. Annual Member Survey

Question Title

* 1. What was Most Important to you when you were checking out health clubs?

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* 2. When you first started looking for a Health Club, where did you look first?

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* 3. How far are you from us?

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* 4. What is your household income?

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* 5. When searching for a Health Club, would you rather get more information by:

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* 6. How long were you thinking about health and fitness before you joined our health club?

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* 7. Other than ours, how many Clubs have you belonged to in the last 10 years?

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* 8. How would you describe the appearance of the gym, equipment, and staff.

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* 9. How do you rate our cleanliness?

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* 10. How would you rate our staff and customer service?

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* 11. How do we stack up to your expectations?

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* 12. What do you like MOST about this gym?

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* 13. What would you change about our health club to make it better?

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* 14. How many times a week do you work out with us? (on average)

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* 15. Tell us about your experiences with our Group Fitness Classes.

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* 16. Have you used our Personal Training?

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* 17. Have you used our child watch?

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* 18. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

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* 19. Do you want to be notified of promotions or club news via e-mail?
(If so, insert email address below)

Question Title

* 1. What was Most Important to you when you were checking out health clubs?

Question Title

* 2. When you first started looking for a Health Club, where did you look first?

Question Title

* 3. How far are you from us?

Question Title

* 4. What is your household income?

Question Title

* 5. When searching for a Health Club, would you rather get more information by:

Question Title

* 6. How long were you thinking about health and fitness before you joined our health club?

Question Title

* 7. Other than ours, how many Clubs have you belonged to in the last 10 years?

Question Title

* 8. How would you describe the appearance of the gym, equipment, and staff.

Question Title

* 9. How do you rate our cleanliness?

Question Title

* 10. How would you rate our staff and customer service?

Question Title

* 11. How do we stack up to your expectations?

Question Title

* 12. What do you like MOST about this gym?

Question Title

* 13. What would you change about our health club to make it better?

Question Title

* 14. How many times a week do you work out with us? (on average)

Question Title

* 15. Tell us about your experiences with our Group Fitness Classes.

Question Title

* 16. Have you used our Personal Training?

Question Title

* 17. Have you used our child watch?

Question Title

* 18. In your own words, tell us what you think about our club. Your honesty is both anonymous and appreciated.

Question Title

* 19. Do you want to be notified of promotions or club news via e-mail? (If so, insert email address below)

* 19. Do you want to be notified of promotions or club news via e-mail?
(If so, insert email address below)