Customer Satisfaction Template
Exit this survey
1
. How professional is our company?
How professional is our company?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
2
. Compared to our competitors, is our product quality better, worse, or about the same?
Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
3
. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
4
. How responsive is our company?
How responsive is our company?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
5
. How well do the customer service representatives at our company answer your questions?
How well do the customer service representatives at our company answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
6
. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
7
. How likely are you to recommend our company to people you know ?
How likely are you to recommend our company to people you know ?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
8
. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
9
. How easy is it to find the information you are looking for on our website?
How easy is it to find the information you are looking for on our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
10
. How clear was the information the customer service representatives at our company gave you?
How clear was the information the customer service representatives at our company gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
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