Cottam Customer Survey

1. How likely are you to recommend Cottam Heating & Air Conditioning to a friend or relative? Would you say the chances are …

How likely are you to recommend Cottam Heating & Air Conditioning to a friend or relative? Would you say the chances are … Excellent

Very Good

Good

Fair

Poor

2. How likely are you to repurchase products and services from Cottam Heating & Air Conditioning? Would you say the chances are …

How likely are you to repurchase products and services from Cottam Heating & Air Conditioning? Would you say the chances are … Excellent

Very Good

Good

Fair

Poor

3. In total, how long have you been a customer of Cottam Heating & Air Conditioning?

In total, how long have you been a customer of Cottam Heating & Air Conditioning? Less than one year

One to under three years

Three to under five years

Five to under ten years

Ten years or more

4. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to customer service?

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to customer service? 1

2

3

4

5

5. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to price?

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to price? 1

2

3

4

5

6. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to value?

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to value? 1

2

3

4

5

7. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the technicians cleanliness and courtesy while in your home or business?

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the technicians cleanliness and courtesy while in your home or business? 1

2

3

4

5

8. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your experience with our office staff? ease of making appointments, prompt attention, etc.

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your experience with our office staff? ease of making appointments, prompt attention, etc. 1

2

3

4

5

9. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the accuracy of appointment scheduling? was technician on time, parts and products readily available, etc.

On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the accuracy of appointment scheduling? was technician on time, parts and products readily available, etc. 1

2

3

4

5

10. On a scale of 1 to 5 where 1 represents “Extremely Dissatisfied” and 5 represents “Extremely Satisfied,” how would you rate your level of overall satisfaction with Cottam Heating & Air Conditioning?

On a scale of 1 to 5 where 1 represents “Extremely Dissatisfied” and 5 represents “Extremely Satisfied,” how would you rate your level of overall satisfaction with Cottam Heating & Air Conditioning? 1

2

3

4

5

Cottam Customer Survey
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1. Default Section

1. How likely are you to recommend Cottam Heating & Air Conditioning to a friend or relative? Would you say the chances are …

2. How likely are you to repurchase products and services from Cottam Heating & Air Conditioning? Would you say the chances are …

3. In total, how long have you been a customer of Cottam Heating & Air Conditioning?

4. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to customer service?

5. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to price?

6. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to value?

7. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the technicians cleanliness and courtesy while in your home or business?

8. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your experience with our office staff? ease of making appointments, prompt attention, etc.

9. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the accuracy of appointment scheduling? was technician on time, parts and products readily available, etc.

10. On a scale of 1 to 5 where 1 represents “Extremely Dissatisfied” and 5 represents “Extremely Satisfied,” how would you rate your level of overall satisfaction with Cottam Heating & Air Conditioning?

Cottam Customer SurveyExit this survey

1. Default Section

1. How likely are you to recommend Cottam Heating & Air Conditioning to a friend or relative? Would you say the chances are …

2. How likely are you to repurchase products and services from Cottam Heating & Air Conditioning? Would you say the chances are …

3. In total, how long have you been a customer of Cottam Heating & Air Conditioning?

4. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to customer service?

5. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to price?

6. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Cottam Heating & Air Conditioning in regards to value?

7. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the technicians cleanliness and courtesy while in your home or business?

8. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your experience with our office staff? ease of making appointments, prompt attention, etc.

9. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate the accuracy of appointment scheduling? was technician on time, parts and products readily available, etc.

10. On a scale of 1 to 5 where 1 represents “Extremely Dissatisfied” and 5 represents “Extremely Satisfied,” how would you rate your level of overall satisfaction with Cottam Heating & Air Conditioning?

Cottam Customer Survey
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