Your Opinion Matters! Survey

The Starr Group wants to ensure that your experience with us is of your utmost satisfaction. We strive to make sure we are doing everything we can to achieve excellence in our industry. If your experience was less than outstanding we would like to know so we have the ability to improve. Also, please feel free to let us know if we "Wowed" you in any way. Thank you for taking the time to participate in our brief survey.

We truly appreciate it!

1. What attracted you to The Starr Group? (Check all that apply)

What attracted you to The Starr Group? (Check all that apply) Location

Reputation

Referral

Website

Marketing

Sales People

2. How would you rate overall

	Poor	Below Average	Average	Above Average	Excellent
Service Received	*How would you rate overall Service Received Poor	Service Received Below Average	Service Received Average	Service Received Above Average	Service Received Excellent
Sales Presentation	Sales Presentation Poor	Sales Presentation Below Average	Sales Presentation Average	Sales Presentation Above Average	Sales Presentation Excellent
Website/Mailings/Logo	Website/Mailings/Logo Poor	Website/Mailings/Logo Below Average	Website/Mailings/Logo Average	Website/Mailings/Logo Above Average	Website/Mailings/Logo Excellent
Perception/Reputation	Perception/Reputation Poor	Perception/Reputation Below Average	Perception/Reputation Average	Perception/Reputation Above Average	Perception/Reputation Excellent
Reception/Phone Wait Time	Reception/Phone Wait Time Poor	Reception/Phone Wait Time Below Average	Reception/Phone Wait Time Average	Reception/Phone Wait Time Above Average	Reception/Phone Wait Time Excellent
Employee Knowledge	Employee Knowledge Poor	Employee Knowledge Below Average	Employee Knowledge Average	Employee Knowledge Above Average	Employee Knowledge Excellent
Employee Helpfulness/Courtesy	Employee Helpfulness/Courtesy Poor	Employee Helpfulness/Courtesy Below Average	Employee Helpfulness/Courtesy Average	Employee Helpfulness/Courtesy Above Average	Employee Helpfulness/Courtesy Excellent
Accessibility of our location and office hours	Accessibility of our location and office hours Poor	Accessibility of our location and office hours Below Average	Accessibility of our location and office hours Average	Accessibility of our location and office hours Above Average	Accessibility of our location and office hours Excellent
Office Exterior (Parking, Landscape, Signage, Design)	Office Exterior (Parking, Landscape, Signage, Design) Poor	Office Exterior (Parking, Landscape, Signage, Design) Below Average	Office Exterior (Parking, Landscape, Signage, Design) Average	Office Exterior (Parking, Landscape, Signage, Design) Above Average	Office Exterior (Parking, Landscape, Signage, Design) Excellent
Office Interior (Cleanliness, Noise, Ambiance)	Office Interior (Cleanliness, Noise, Ambiance) Poor	Office Interior (Cleanliness, Noise, Ambiance) Below Average	Office Interior (Cleanliness, Noise, Ambiance) Average	Office Interior (Cleanliness, Noise, Ambiance) Above Average	Office Interior (Cleanliness, Noise, Ambiance) Excellent

3. Please comment if we exceeded your expectations in anyway or if you feel there are areas we can improve. We appreciate your time!

Please comment if we exceeded your expectations in anyway or if you feel there are areas we can improve. We appreciate your time!

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Your Opinion Matters!
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