Undergraduate Studies Satisfaction Survey

The purpose of this survey is to evaluate your experience with the Office of Undergraduate Studies staff and processes. The survey is anonymous, unless you agree to be contacted about a particular concern. We appreciate your thoughtful feedback.

1. Date of Last Contact

	MM		DD		YYYY
Last Contact:	Date of Last Contact Last Contact: Month	/	Day	/	Year

2. Staff member with whom you interacted

Staff member with whom you interacted

3. Please provide your class rank and/or status:

Please provide your class rank and/or status: First-year student New transfer student Upperclass student (Not graduating senior) Graduating senior	Faculty Staff Alumnus/Alumna Parent
Other (please specify)

4. Reason for contacting the Office of Undergraduate Studies: (choose all that apply)

Reason for contacting the Office of Undergraduate Studies: (choose all that apply) Academic advising (course selection, majors, minors, graduation) Personal issues/Concern about a student Registration/Drop/Add/Withdrawal/Overload Exam issues/Grading issues Course repeat/Pass-No pass Academic standing/Midterm grades/Probation Complete withdrawal/Leave of absence	Dean's verification Merit scholarship questions Study abroad Cross-registration/Transient student/Off-campus study/Transfer credit BS/MS/IGS/Dean's approved major or minor Pre-health/Pre-law/National fellowship advising
Other (please specify)

5. Type of contact

Type of contact Appointment

Walk-in

Telephone

Website

Other (please specify)

6. During your most recent interaction with the Office of Undergraduate Studies, please rate your level of satisfaction with the front desk staff:

	Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Dissatisfied	N/A
Professionalism	*During your most recent interaction with the Office of Undergraduate Studies, please rate your level of satisfaction with the front desk staff: Professionalism Satisfied	Professionalism Somewhat Satisfied	Professionalism Neutral	Professionalism Somewhat Dissatisfied	Professionalism Dissatisfied	Professionalism N/A
Response time	Response time Satisfied	Response time Somewhat Satisfied	Response time Neutral	Response time Somewhat Dissatisfied	Response time Dissatisfied	Response time N/A
Problem-solving	Problem-solving Satisfied	Problem-solving Somewhat Satisfied	Problem-solving Neutral	Problem-solving Somewhat Dissatisfied	Problem-solving Dissatisfied	Problem-solving N/A
Usefulness/relevance of information	Usefulness/relevance of information Satisfied	Usefulness/relevance of information Somewhat Satisfied	Usefulness/relevance of information Neutral	Usefulness/relevance of information Somewhat Dissatisfied	Usefulness/relevance of information Dissatisfied	Usefulness/relevance of information N/A
General knowledge	General knowledge Satisfied	General knowledge Somewhat Satisfied	General knowledge Neutral	General knowledge Somewhat Dissatisfied	General knowledge Dissatisfied	General knowledge N/A
Questions and concerns adequately addressed	Questions and concerns adequately addressed Satisfied	Questions and concerns adequately addressed Somewhat Satisfied	Questions and concerns adequately addressed Neutral	Questions and concerns adequately addressed Somewhat Dissatisfied	Questions and concerns adequately addressed Dissatisfied	Questions and concerns adequately addressed N/A

Additional Comments

7. During your most recent interaction with the Office of Undergraduate Studies, please rate your level of satisfaction with the deans/advisors/technical staff:

	Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Dissatisfied	N/A
Professionalism	*During your most recent interaction with the Office of Undergraduate Studies, please rate your level of satisfaction with the deans/advisors/technical staff: Professionalism Satisfied	Professionalism Somewhat Satisfied	Professionalism Neutral	Professionalism Somewhat Dissatisfied	Professionalism Dissatisfied	Professionalism N/A
Response time	Response time Satisfied	Response time Somewhat Satisfied	Response time Neutral	Response time Somewhat Dissatisfied	Response time Dissatisfied	Response time N/A
Problem-solving	Problem-solving Satisfied	Problem-solving Somewhat Satisfied	Problem-solving Neutral	Problem-solving Somewhat Dissatisfied	Problem-solving Dissatisfied	Problem-solving N/A
Usefulness/relevance of information	Usefulness/relevance of information Satisfied	Usefulness/relevance of information Somewhat Satisfied	Usefulness/relevance of information Neutral	Usefulness/relevance of information Somewhat Dissatisfied	Usefulness/relevance of information Dissatisfied	Usefulness/relevance of information N/A
General knowledge	General knowledge Satisfied	General knowledge Somewhat Satisfied	General knowledge Neutral	General knowledge Somewhat Dissatisfied	General knowledge Dissatisfied	General knowledge N/A
Questions and concerns adequately addressed	Questions and concerns adequately addressed Satisfied	Questions and concerns adequately addressed Somewhat Satisfied	Questions and concerns adequately addressed Neutral	Questions and concerns adequately addressed Somewhat Dissatisfied	Questions and concerns adequately addressed Dissatisfied	Questions and concerns adequately addressed N/A

Additional Comments

8. How often have you interacted with the Office of Undergraduate Studies over the past year?

How often have you interacted with the Office of Undergraduate Studies over the past year? More than 6 times

2 - 6 times

Fewer than 2 times

9. How did your most recent interaction with the Office of Undergraduate Studies compare to your past interactions?

	Much better	Somewhat better	Same	Somewhat worse	Much worse
Most recent interaction:	*How did your most recent interaction with the Office of Undergraduate Studies compare to your past interactions? Most recent interaction: Much better	Most recent interaction: Somewhat better	Most recent interaction: Same	Most recent interaction: Somewhat worse	Most recent interaction: Much worse

10. Please share any comments or suggestions about ways we can improve your experience with the Office of Undergraduate Studies.

Please share any comments or suggestions about ways we can improve your experience with the Office of Undergraduate Studies.

11. Please share any additional information that you would like us to know about your experience with the Office of Undergraduate Studies.

Please share any additional information that you would like us to know about your experience with the Office of Undergraduate Studies.

12. Only complete this section if you would like to be contacted.

Only complete this section if you would like to be contacted. Name:
Email Address:

Thank you for taking the time to complete this survey!

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