Privacyfix Troubleshooting - Thanks for your patience and your help!

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Privacyfix only works with the latest browser versions. Where to get them:

Chrome:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95414

Firefox:
http://support.mozilla.org/en-US/kb/update-firefox-latest-version

Internet Explorer:
http://windows.microsoft.com/en-US/windows-vista/Update-Internet-Explorer

The number one cause of performance issues with Privacyfix is the interaction with other privacy addons, which in many cases are providing redundant functions. You can disable those add-ons temporarily to run Privacyfix (so you can manage your Facebook, Google and website privacy). Be selective in which you re-enable.
Go to your browser settings or preferences to see the list of add-ons you have installed.

Social widgets get get pretty deeply embedded into sites, which means sometimes Privacyfix fights with content.

The easiest way to overcome this is to "whitelist" the site so that blocking is turned off when you are on that site (but stays on everywhere else). Here's how to do this:

Chrome and Firefox: Click on the Privacyfix icon, which is either 15 little orange and green dots, or the "Fix" logo. Click the button that says "Allow social widgets" to whitelist the site.

If that doesn't work, go back through the Privacyfix setup again and turn of social widget blocking completely on the Facebook and Google tabs.

Internet Explorer: Click on the blue circle-slash icon in your URL bar when on the page with interference. This will show you how to lift tracking protection when on that site.

If Privacyfix is interfering with just parts of games, like tokens and community features, that may be because these services are operated by ad trackers. Go back through the Privacyfix setup and turn off the ad-tracking blocker.

To run setup, go to privacyfix.com

As the Privacyfix user base grows, we sometimes have trouble keeping up with the server load, which slows down your experience (sorry!). If Privacyfix doesn't complete after about a minute, try it again a while later.

The only completely private way for Privacyfix to create a removal-request email for you is to use your operating system's default email client. If this is set to a client email you haven't set up (like Outlook Express) the process fails. For best results, set your default email client to a web-based service. For example, here are instructions for how to do this with Gmail:

http://support.google.com/mail/bin/answer.py?hl=en&answer=10966

We're working on allowing you to cut and paste the email list into your own email client.

If you manage pages or apps on Facebook, or also use a corporate Google account, before you run Privacyfix be sure that you logged in to those services through your personal username.

Also, Privacyfix does not properly recognize logins if you run it in "Incognito" or "Private Browsing" mode. You must run it in normal browsing mode.

To uninstall Privacyfix:

Internet Explorer 9 or 10
Click the TOOLS button, point to SAFETY, and then click TRACKING PROTECTION
Find and click on the PRIVACYCHOICE list and either click REMOVE (to remove it completely) or DISABLE (to disable it temporarily)

Firefox
Click the FIREFOX button (upper left corner) and select ADD-ONS
Find the add-on you want to uninstall on the EXTENSIONS list
Click REMOVE (to remove completely) or DISABLE (to disable temporarily)
Restart your browser if necessary to complete the change

Chrome
Click the MENU icon (upper right) and select TOOLS then select EXTENSIONS
Find Privacyfix on the list
Click REMOVE (to remove completely) or DISABLE (to disable temporarily)

Thanks for trying Privacyfix. We're working hard to give you a great experience, and appreciate your patience!