NUS-IRB Satisfaction Survey (July 2011-)

Please take a few moments to give us feedback on your recent interaction with our NUS-IRB staff.

The results of this optional, non-research survey will be used to improve our service.

This survey tool has been set so that your personally identifying electronic information cannot be recorded. Your responses will be unidentifiable unless you provide contact information. You may skip any questions you do not wish to answer.

If you do not wish to participate, simply close the survey window.

If you have any questions or comments, please contact us at irb@nus.edu.sg. Thank you.

1. Please select the recent purpose of interaction with NUS-IRB. For general comments, select "Others".

Please select the recent purpose of interaction with NUS-IRB. For general comments, select "Others".

Other (please specify)

2. Please name the staff who have served you.

Please name the staff who have served you.

Other (please specify)

3. Please rate the quality of your interactions with IRB staff:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied	Not applicable
Responsiveness (within 48 hours)	*Please rate the quality of your interactions with IRB staff: Responsiveness (within 48 hours) Not Satisfied	Responsiveness (within 48 hours) Somewhat Satisfied	Responsiveness (within 48 hours) Satisfied	Responsiveness (within 48 hours) Very Satisfied	Responsiveness (within 48 hours) Extremely Satisfied	Responsiveness (within 48 hours) Not applicable
Friendliness	Friendliness Not Satisfied	Friendliness Somewhat Satisfied	Friendliness Satisfied	Friendliness Very Satisfied	Friendliness Extremely Satisfied	Friendliness Not applicable
Knowledge	Knowledge Not Satisfied	Knowledge Somewhat Satisfied	Knowledge Satisfied	Knowledge Very Satisfied	Knowledge Extremely Satisfied	Knowledge Not applicable
Communication	Communication Not Satisfied	Communication Somewhat Satisfied	Communication Satisfied	Communication Very Satisfied	Communication Extremely Satisfied	Communication Not applicable

Other (please specify)

4. Please rate your satisfaction with:

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied	Not applicable
Time from receipt by IRB to staff review	*Please rate your satisfaction with: Time from receipt by IRB to staff review Not Satisfied	Time from receipt by IRB to staff review Somewhat Satisfied	Time from receipt by IRB to staff review Satisfied	Time from receipt by IRB to staff review Very Satisfied	Time from receipt by IRB to staff review Extremely Satisfied	Time from receipt by IRB to staff review Not applicable
Time from staff review to IRB review	Time from staff review to IRB review Not Satisfied	Time from staff review to IRB review Somewhat Satisfied	Time from staff review to IRB review Satisfied	Time from staff review to IRB review Very Satisfied	Time from staff review to IRB review Extremely Satisfied	Time from staff review to IRB review Not applicable
Time from IRB decision to receipt of letter	Time from IRB decision to receipt of letter Not Satisfied	Time from IRB decision to receipt of letter Somewhat Satisfied	Time from IRB decision to receipt of letter Satisfied	Time from IRB decision to receipt of letter Very Satisfied	Time from IRB decision to receipt of letter Extremely Satisfied	Time from IRB decision to receipt of letter Not applicable

Other (please specify)

5. Please rate your overall satisfaction regarding this interaction

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied
Overall Satisfaction rating	*Please rate your overall satisfaction regarding this interaction Overall Satisfaction rating Not Satisfied	Overall Satisfaction rating Somewhat Satisfied	Overall Satisfaction rating Satisfied	Overall Satisfaction rating Very Satisfied	Overall Satisfaction rating Extremely Satisfied

Other (please specify)

6. Please provide any additional feedback and suggestion in the box below.

Please provide any additional feedback and suggestion in the box below.

7. If you are comfortable to be contacted regarding your feedback, please provide your preferred contact information below. (optional)

If you are comfortable to be contacted regarding your feedback, please provide your preferred contact information below. (optional) Faculty
Name
Email
Telephone

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NUS-IRB Satisfaction Survey (July 2011-)
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