Management World 2010 Attendee Survey

As an attendee your feedback is invaluable. Please take a moment to complete our survey and win a conference pass to attend one of our Management World conferences in 2010/2011. Your feedback is appreciated and will help us to continue to improve TM Forum’s Management World Conferences.

1. If you would like to be entered into the prize draw please enter your e-mail address below.

If you would like to be entered into the prize draw please enter your e-mail address below.

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2. How did you hear about Management World 2010?

How did you hear about Management World 2010? Invitation from a Sponsor/Exhibitor/Speaker participating in the event

TM Forum Website

Telephone invitation from TM Forum

Recommended by a Colleague

Industry Publication

Email from TM Forum

Email promotion by a third party

Pre-show Brochure in the mail

Other (please specify)

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3. When did you decide to attend this event?

When did you decide to attend this event? Less than 1 month ago

1 - 2 months ago

2 - 3 months ago

More than 3 months ago

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4. When deciding whether to attend Management World, which of the following factors were important? (Please rate each option)

	Very Important	Important	Less Important	Not Important At All	N/A
TM Forum Information and Programs	*When deciding whether to attend Management World, which of the following factors were important? (Please rate each option) TM Forum Information and Programs Very Important	TM Forum Information and Programs Important	TM Forum Information and Programs Less Important	TM Forum Information and Programs Not Important At All	TM Forum Information and Programs N/A
Location	Location Very Important	Location Important	Location Less Important	Location Not Important At All	Location N/A
Networking Opportunities	Networking Opportunities Very Important	Networking Opportunities Important	Networking Opportunities Less Important	Networking Opportunities Not Important At All	Networking Opportunities N/A
Cost	Cost Very Important	Cost Important	Cost Less Important	Cost Not Important At All	Cost N/A
TM Forum's Forumville	TM Forum's Forumville Very Important	TM Forum's Forumville Important	TM Forum's Forumville Less Important	TM Forum's Forumville Not Important At All	TM Forum's Forumville N/A
Conference Content	Conference Content Very Important	Conference Content Important	Conference Content Less Important	Conference Content Not Important At All	Conference Content N/A
Expo	Expo Very Important	Expo Important	Expo Less Important	Expo Not Important At All	Expo N/A
Training Opportunities	Training Opportunities Very Important	Training Opportunities Important	Training Opportunities Less Important	Training Opportunities Not Important At All	Training Opportunities N/A
Business Opportunities	Business Opportunities Very Important	Business Opportunities Important	Business Opportunities Less Important	Business Opportunities Not Important At All	Business Opportunities N/A

5. How would you rate the topics and themes covered in the keynote session?

	Excellent	Good	Average	Below Average	Poor	Did not Attend
	*How would you rate the topics and themes covered in the keynote session? Excellent	Good	Average	Below Average	Poor	Did not Attend

Please add additional comments below

6. How would you rate the format of the keynote session?

	Excellent	Good	Average	Below Average	Poor	Did not Attend
	*How would you rate the format of the keynote session? Excellent	Good	Average	Below Average	Poor	Did not Attend

Please add additional comments below

7. Please rate the quality and range of topics covered by each of the summits. If you did not attend a particular summit please select "Did not Attend".

	Excellent	Good	Average	Below Average	Poor	Did not Attend
Growth through New Content & Innovative Services Summit	*Please rate the quality and range of topics covered by each of the summits. If you did not attend a particular summit please select "Did not Attend". Growth through New Content & Innovative Services Summit Excellent	Growth through New Content & Innovative Services Summit Good	Growth through New Content & Innovative Services Summit Average	Growth through New Content & Innovative Services Summit Below Average	Growth through New Content & Innovative Services Summit Poor	Growth through New Content & Innovative Services Summit Did not Attend
Enabling Profitable Cloud Services Summit	Enabling Profitable Cloud Services Summit Excellent	Enabling Profitable Cloud Services Summit Good	Enabling Profitable Cloud Services Summit Average	Enabling Profitable Cloud Services Summit Below Average	Enabling Profitable Cloud Services Summit Poor	Enabling Profitable Cloud Services Summit Did not Attend
Successful Business Transformation Summit	Successful Business Transformation Summit Excellent	Successful Business Transformation Summit Good	Successful Business Transformation Summit Average	Successful Business Transformation Summit Below Average	Successful Business Transformation Summit Poor	Successful Business Transformation Summit Did not Attend
Driving Technology & Operational Excellence Summit	Driving Technology & Operational Excellence Summit Excellent	Driving Technology & Operational Excellence Summit Good	Driving Technology & Operational Excellence Summit Average	Driving Technology & Operational Excellence Summit Below Average	Driving Technology & Operational Excellence Summit Poor	Driving Technology & Operational Excellence Summit Did not Attend
Revenue Management & Profitability Summit	Revenue Management & Profitability Summit Excellent	Revenue Management & Profitability Summit Good	Revenue Management & Profitability Summit Average	Revenue Management & Profitability Summit Below Average	Revenue Management & Profitability Summit Poor	Revenue Management & Profitability Summit Did not Attend
Excellent Customer Experience Summit	Excellent Customer Experience Summit Excellent	Excellent Customer Experience Summit Good	Excellent Customer Experience Summit Average	Excellent Customer Experience Summit Below Average	Excellent Customer Experience Summit Poor	Excellent Customer Experience Summit Did not Attend
Defense Spotlight	Defense Spotlight Excellent	Defense Spotlight Good	Defense Spotlight Average	Defense Spotlight Below Average	Defense Spotlight Poor	Defense Spotlight Did not Attend

8. How would you rate the overall quality of speakers?

How would you rate the overall quality of speakers? Excellent	Good	Average	Below Average	Poor	Did not attend
Do you have any comments about the speakers?

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9. Did you attend the Expo?

Did you attend the Expo? Yes

If not, why were you not able to attend the expo?

10. If so, what were you looking for from the Expo?

If so, what were you looking for from the Expo? Nothing Specific - just browsing

Looking for a product, service or solution

Assessing the competition

Education of current Product offerings

Networking and exchange of ideas

Other (please specify)

11. Did you visit TM Forum's Forumville and Catalysts?

Did you visit TM Forum's Forumville and Catalysts? Yes

If no, why not?

12. Please rate each of the following components of the Technology Catalyst Showcase:

	Excellent	Good	Average	Below Average	Poor
Presentation Quality	*Please rate each of the following components of the Technology Catalyst Showcase: Presentation Quality Excellent	Presentation Quality Good	Presentation Quality Average	Presentation Quality Below Average	Presentation Quality Poor
Delivery of a unique/ground breaking solution	Delivery of a unique/ground breaking solution Excellent	Delivery of a unique/ground breaking solution Good	Delivery of a unique/ground breaking solution Average	Delivery of a unique/ground breaking solution Below Average	Delivery of a unique/ground breaking solution Poor
Technical depth of information available	Technical depth of information available Excellent	Technical depth of information available Good	Technical depth of information available Average	Technical depth of information available Below Average	Technical depth of information available Poor
Business case to support the demonstration	Business case to support the demonstration Excellent	Business case to support the demonstration Good	Business case to support the demonstration Average	Business case to support the demonstration Below Average	Business case to support the demonstration Poor

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13. What were you hoping to achieve from this conference? (Please check all that apply)

What were you hoping to achieve from this conference? (Please check all that apply) Thought leadership to raise awareness of industry issues and solutions

Hear the latest business/technical thinking

Network with my peers, partners and customers

Receive training so I can implement a TM Forum solution

Sell products and services

Meet suppliers to find a product or solution

Learn from peers and competitors

Other (please specify)

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14. How would you rate the business and networking opportunities at the event?

How would you rate the business and networking opportunities at the event? Excellent	Above Average	Average	Below Average	Poor
If you rated Average or below, please explain why

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15. Overall, would you say the event...

Overall, would you say the event... Exceeded your expectations

Met your expectations

Fell below your expectations

If the event fell below your expectations, it’s important that you tell us why so we can improve future conferences

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16. How would you rate Management World 2010 compared to other conferences you have attended?

How would you rate Management World 2010 compared to other conferences you have attended? Excellent	Above Average	Average	Below Average	Poor
Comments:

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17. Would you recommend this conference to a colleague?

Would you recommend this conference to a colleague? Yes

18. Please rate the quality of customer service you received in the following areas:

	Excellent	Above Average	Average	Below Average	Poor	N/A
Pre-conference communications	*Please rate the quality of customer service you received in the following areas: Pre-conference communications Excellent	Pre-conference communications Above Average	Pre-conference communications Average	Pre-conference communications Below Average	Pre-conference communications Poor	Pre-conference communications N/A
Pre-Registration	Pre-Registration Excellent	Pre-Registration Above Average	Pre-Registration Average	Pre-Registration Below Average	Pre-Registration Poor	Pre-Registration N/A
Onsite Registration	Onsite Registration Excellent	Onsite Registration Above Average	Onsite Registration Average	Onsite Registration Below Average	Onsite Registration Poor	Onsite Registration N/A
Expo	Expo Excellent	Expo Above Average	Expo Average	Expo Below Average	Expo Poor	Expo N/A
Conference	Conference Excellent	Conference Above Average	Conference Average	Conference Below Average	Conference Poor	Conference N/A
Forumville	Forumville Excellent	Forumville Above Average	Forumville Average	Forumville Below Average	Forumville Poor	Forumville N/A
Lunch & Breaks	Lunch & Breaks Excellent	Lunch & Breaks Above Average	Lunch & Breaks Average	Lunch & Breaks Below Average	Lunch & Breaks Poor	Lunch & Breaks N/A

If you have any comments about our customer service, please enter them below

19. Would you like to receive information on the following TM Forum Conferences?

Would you like to receive information on the following TM Forum Conferences? Team Action Week Baltimore, July 19- 23, 2010

Management World Americas, November 9 - 11, 2010

Management World Asia 2011, January 27 - 28, 2011

Management World Middle East, March 1 – 2, 2011

Management World 2011 (Nice, France), May 23 - 26, 2011

Management World Africa, July 20 - 21, 2011

20. If you would like to provide a testimonial, please enter it in the box below along with your name and e-mail address.

If you would like to provide a testimonial, please enter it in the box below along with your name and e-mail address.

21. If you have any further feedback or ideas, please add them below:

If you have any further feedback or ideas, please add them below:

Management World 2010 Attendee Survey

1. If you would like to be entered into the prize draw please enter your e-mail address below.

*2. How did you hear about Management World 2010?

*3. When did you decide to attend this event?

*4. When deciding whether to attend Management World, which of the following factors were important? (Please rate each option)

5. How would you rate the topics and themes covered in the keynote session?

6. How would you rate the format of the keynote session?

7. Please rate the quality and range of topics covered by each of the summits. If you did not attend a particular summit please select "Did not Attend".

8. How would you rate the overall quality of speakers?

*9. Did you attend the Expo?

10. If so, what were you looking for from the Expo?

11. Did you visit TM Forum's Forumville and Catalysts?

12. Please rate each of the following components of the Technology Catalyst Showcase:

*13. What were you hoping to achieve from this conference? (Please check all that apply)

*14. How would you rate the business and networking opportunities at the event?

*15. Overall, would you say the event...

*16. How would you rate Management World 2010 compared to other conferences you have attended?

*17. Would you recommend this conference to a colleague?

18. Please rate the quality of customer service you received in the following areas:

19. Would you like to receive information on the following TM Forum Conferences?

20. If you would like to provide a testimonial, please enter it in the box below along with your name and e-mail address.

21. If you have any further feedback or ideas, please add them below:

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2. How did you hear about Management World 2010?

*
3. When did you decide to attend this event?

*
4. When deciding whether to attend Management World, which of the following factors were important? (Please rate each option)

*
9. Did you attend the Expo?

*
13. What were you hoping to achieve from this conference? (Please check all that apply)

*
14. How would you rate the business and networking opportunities at the event?

*
15. Overall, would you say the event...

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16. How would you rate Management World 2010 compared to other conferences you have attended?

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17. Would you recommend this conference to a colleague?