KCS Patient Survey 2011
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Kings Corner Surgery Patient Survey 2011
1
. Last time you tried were you able to get an appointment on the same day that you needed one?
Last time you tried were you able to get an appointment on the same day that you needed one?
Yes
No
Not applicable
2
. Last time you tried were you able to book an appointment more than 2 days in advance?
Last time you tried were you able to book an appointment more than 2 days in advance?
Yes
No
Not applicable
3
. How helpful do you find the reception/administration staff at the Surgery?
How helpful do you find the reception/administration staff at the Surgery?
Very helpful
Fairly helpful
Not very helpful
Comments
4
. Are you aware that the Surgery offers the following services? Tick all that apply to you.
Are you aware that the Surgery offers the following services? Tick all that apply to you.
On-line booking of appointments
On-line ordering of prescriptions
Early morning appointments
Late evening apointments
Telephone appointments with a Doctor or Nurse
Practice Website
Practice Patient Participation Group
5
. If Kings Corner Surgery could allow you secure on-line access to your own medical records held at the Surgery for your own personal use (e.g. when travelling, completing insurance forms etc) what information would be most helpful to you?
If Kings Corner Surgery could allow you secure on-line access to your own medical records held at the Surgery for your own personal use (e.g. when travelling, completing insurance forms etc) what information would be most helpful to you?
Medication
Current medical problems
Past medical problems
Recorded allergies
Referral letters and letters from hospitals
Test results
Vaccinations
Not required
Other - give details
6
. Which of the following would you use to find out more information about the Surgery and the services available?
Which of the following would you use to find out more information about the Surgery and the services available?
Website
Practice Leaflet
Email to Practice
Ask in Practice
Notice boards in Practice
Newsletters
Other - give details
*
7
. If you have limited mobility or use a wheelchair or a pushchair, do you find the Surgery user friendly?
If you have limited mobility or use a wheelchair or a pushchair, do you find the Surgery user friendly?
Not applicable to me
Yes
No
If you have answered no, please give comments
8
. Thinking about the Surgery are you:-
Thinking about the Surgery are you:-
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Suggestions for improvement
9
. If you have attended an A & E department at any hospital, or minor injuries at Heatherwood Hospital, in the last 6 months, instead of attending the Surgery, please select the reason/s from below:-
If you have attended an A & E department at any hospital, or minor injuries at Heatherwood Hospital, in the last 6 months, instead of attending the Surgery, please select the reason/s from below:-
Surgery was closed
Advised to attend by Healthcare Professional
Could not get an appointment at the Surgery
More convenient than attending the Surgery
Have not attended A & E or Minor Injuries
Other - give details
10
. If you would like to make any comments about the Surgery or the services provided please specify below:-
If you would like to make any comments about the Surgery or the services provided please specify below:-
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