Worsley ASC Customer Satisfaction Survey

1. Your Name (Not Compulsory)

Your Name (Not Compulsory)

2. Please state your affiliation with Worsley ASC

Please state your affiliation with Worsley ASC Swimmer Parent/Guardian of Swimmer	Other Relation of Swimmer Coach	Volunteer Committee Member
Other (please specify)

3. Which pool do you or your child swim in?

Which pool do you or your child swim in? Small Pool

Middle Pool

Large Pool

Not Applicable

4. Which day do you or your child swim with Worsley ASC?

Which day do you or your child swim with Worsley ASC? Monday

Tuesday

Thursday

Friday

Competitions Only

Not Applicable

5. Please rate the following aspects of the club.

	Very Poor	Poor	Average	Good	Excellent
Quality of Coaching	*Please rate the following aspects of the club. Quality of Coaching Very Poor	Quality of Coaching Poor	Quality of Coaching Average	Quality of Coaching Good	Quality of Coaching Excellent
Value for Money	Value for Money Very Poor	Value for Money Poor	Value for Money Average	Value for Money Good	Value for Money Excellent
Quality of Facilities	Quality of Facilities Very Poor	Quality of Facilities Poor	Quality of Facilities Average	Quality of Facilities Good	Quality of Facilities Excellent
Times of Sessions	Times of Sessions Very Poor	Times of Sessions Poor	Times of Sessions Average	Times of Sessions Good	Times of Sessions Excellent
Individual Support	Individual Support Very Poor	Individual Support Poor	Individual Support Average	Individual Support Good	Individual Support Excellent
Communication between Club and Parents/Swimmers	Communication between Club and Parents/Swimmers Very Poor	Communication between Club and Parents/Swimmers Poor	Communication between Club and Parents/Swimmers Average	Communication between Club and Parents/Swimmers Good	Communication between Club and Parents/Swimmers Excellent
Friendliness of Staff	Friendliness of Staff Very Poor	Friendliness of Staff Poor	Friendliness of Staff Average	Friendliness of Staff Good	Friendliness of Staff Excellent

Other comments

6. What are we doing well? Let us know what you like about the club, so that we keep doing it!

What are we doing well? Let us know what you like about the club, so that we keep doing it!

7. Can you suggest any ways in which we could improve?

Can you suggest any ways in which we could improve?

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