Conducting Business in Franklin Survey

1. The process to obtain a building permit is efficient.

The process to obtain a building permit is efficient. Always

Usually

Sometimes

Rarely

Never

Don’t Know

2. The 6-week review cycle to obtain Planning Commission approval (e.g. site plan, rezoning, concept plan) is efficient.

The 6-week review cycle to obtain Planning Commission approval (e.g. site plan, rezoning, concept plan) is efficient. Always

Usually

Sometimes

Rarely

Never

Don’t Know

3. The post-Planning Commission review process is efficient.

The post-Planning Commission review process is efficient. Always

Usually

Sometimes

Rarely

Never

Don't Know

4. The attitude of the following City staff is friendly, helpful and problem-solving focused:

	Always	Usually	Sometimes	Rarely	Never	No Interaction
Building and Neighborhood Services (Codes)	*The attitude of the following City staff is friendly, helpful and problem-solving focused: Building and Neighborhood Services (Codes) Always	Building and Neighborhood Services (Codes) Usually	Building and Neighborhood Services (Codes) Sometimes	Building and Neighborhood Services (Codes) Rarely	Building and Neighborhood Services (Codes) Never	Building and Neighborhood Services (Codes) No Interaction
Engineering	Engineering Always	Engineering Usually	Engineering Sometimes	Engineering Rarely	Engineering Never	Engineering No Interaction
Fire	Fire Always	Fire Usually	Fire Sometimes	Fire Rarely	Fire Never	Fire No Interaction
Parks	Parks Always	Parks Usually	Parks Sometimes	Parks Rarely	Parks Never	Parks No Interaction
Planning and Sustainability	Planning and Sustainability Always	Planning and Sustainability Usually	Planning and Sustainability Sometimes	Planning and Sustainability Rarely	Planning and Sustainability Never	Planning and Sustainability No Interaction
Police	Police Always	Police Usually	Police Sometimes	Police Rarely	Police Never	Police No Interaction
Solid Waste	Solid Waste Always	Solid Waste Usually	Solid Waste Sometimes	Solid Waste Rarely	Solid Waste Never	Solid Waste No Interaction
Streets	Streets Always	Streets Usually	Streets Sometimes	Streets Rarely	Streets Never	Streets No Interaction
Water and Wastewater	Water and Wastewater Always	Water and Wastewater Usually	Water and Wastewater Sometimes	Water and Wastewater Rarely	Water and Wastewater Never	Water and Wastewater No Interaction

5. The following City staff responds to my questions in a timely manner:

	Always	Usually	Sometimes	Rarely	Never	No Interaction
Building and Neighborhood Services (Codes)	*The following City staff responds to my questions in a timely manner: Building and Neighborhood Services (Codes) Always	Building and Neighborhood Services (Codes) Usually	Building and Neighborhood Services (Codes) Sometimes	Building and Neighborhood Services (Codes) Rarely	Building and Neighborhood Services (Codes) Never	Building and Neighborhood Services (Codes) No Interaction
Engineering	Engineering Always	Engineering Usually	Engineering Sometimes	Engineering Rarely	Engineering Never	Engineering No Interaction
Fire	Fire Always	Fire Usually	Fire Sometimes	Fire Rarely	Fire Never	Fire No Interaction
Parks	Parks Always	Parks Usually	Parks Sometimes	Parks Rarely	Parks Never	Parks No Interaction
Planning and Sustainability	Planning and Sustainability Always	Planning and Sustainability Usually	Planning and Sustainability Sometimes	Planning and Sustainability Rarely	Planning and Sustainability Never	Planning and Sustainability No Interaction
Police	Police Always	Police Usually	Police Sometimes	Police Rarely	Police Never	Police No Interaction
Solid Waste	Solid Waste Always	Solid Waste Usually	Solid Waste Sometimes	Solid Waste Rarely	Solid Waste Never	Solid Waste No Interaction
Streets	Streets Always	Streets Usually	Streets Sometimes	Streets Rarely	Streets Never	Streets No Interaction
Water and Wastewater	Water and Wastewater Always	Water and Wastewater Usually	Water and Wastewater Sometimes	Water and Wastewater Rarely	Water and Wastewater Never	Water and Wastewater No Interaction

6. City staff recommendations made during the review process are consistent between City Departments.

City staff recommendations made during the review process are consistent between City Departments. Always

Usually

Sometimes

Rarely

Never

Don’t Know

7. If you answered that there are inconsistencies, how effective are the City Departments at resolving inconsistent recommendations?

If you answered that there are inconsistencies, how effective are the City Departments at resolving inconsistent recommendations? Always

Usually

Sometimes

Rarely

Never

Don’t Know

8. If you answered that there are inconsistencies, where do you encounter them?

	Always	Usually	Sometimes	Rarely	Never	No Interaction
Building and Neighborhood Services (Codes)	*If you answered that there are inconsistencies, where do you encounter them? Building and Neighborhood Services (Codes) Always	Building and Neighborhood Services (Codes) Usually	Building and Neighborhood Services (Codes) Sometimes	Building and Neighborhood Services (Codes) Rarely	Building and Neighborhood Services (Codes) Never	Building and Neighborhood Services (Codes) No Interaction
Engineering	Engineering Always	Engineering Usually	Engineering Sometimes	Engineering Rarely	Engineering Never	Engineering No Interaction
Fire	Fire Always	Fire Usually	Fire Sometimes	Fire Rarely	Fire Never	Fire No Interaction
Parks	Parks Always	Parks Usually	Parks Sometimes	Parks Rarely	Parks Never	Parks No Interaction
Planning and Sustainability	Planning and Sustainability Always	Planning and Sustainability Usually	Planning and Sustainability Sometimes	Planning and Sustainability Rarely	Planning and Sustainability Never	Planning and Sustainability No Interaction
Police	Police Always	Police Usually	Police Sometimes	Police Rarely	Police Never	Police No Interaction
Solid Waste	Solid Waste Always	Solid Waste Usually	Solid Waste Sometimes	Solid Waste Rarely	Solid Waste Never	Solid Waste No Interaction
Streets	Streets Always	Streets Usually	Streets Sometimes	Streets Rarely	Streets Never	Streets No Interaction
Water and Wastewater	Water and Wastewater Always	Water and Wastewater Usually	Water and Wastewater Sometimes	Water and Wastewater Rarely	Water and Wastewater Never	Water and Wastewater No Interaction

9. Decisions made by City field staff (inspectors) are fair and consistent.

Decisions made by City field staff (inspectors) are fair and consistent. Always

Usually

Sometimes

Rarely

Never

Don’t Know

10. The development standards, including design and landscaping, are reflective of the community’s demand for high quality development.

The development standards, including design and landscaping, are reflective of the community’s demand for high quality development. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

11. The standards for development are flexible enough to meet my business needs.

The standards for development are flexible enough to meet my business needs. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

12. City sign regulations accurately reflect the community’s desired aesthetics.

City sign regulations accurately reflect the community’s desired aesthetics. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

13. City sign regulations allow signage to effectively advertise businesses.

City sign regulations allow signage to effectively advertise businesses. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

14. Fees for development (e.g. water and sewer taps fees, road impact fees) are:

Fees for development (e.g. water and sewer taps fees, road impact fees) are: Too High

Just Right

Too Low

15. Permitting and plan review fees are:

Permitting and plan review fees are: Too High

Just Right

Too Low

16. Historic District regulations and business growth are appropriately balanced.

Historic District regulations and business growth are appropriately balanced. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

17. The City adequately reaches out to businesses to help them grow.

The City adequately reaches out to businesses to help them grow. Strongly Agree

Agree

No Opinion/Don’t Know

Disagree

Strongly Disagree

18. Would your business be interested in pursuing LEED Certification if the City were able to provide incentives?

Would your business be interested in pursuing LEED Certification if the City were able to provide incentives? Very Interested

Somewhat Interested

Not Very Interested

No Interest

Already have LEED Certification

19. What incentives would entice you to achieve LEED Certification for your business? (Select all that apply.)

What incentives would entice you to achieve LEED Certification for your business? (Select all that apply.) City rewards or recognition program

Commercial square footage bonuses

Expedited permit reviews

Incentives by request

Property tax credits

Reduced building permit fees

Residential density bonuses

Already achieve LEED Certification

I would not pursue LEED Certification regardless of incentives

Other (please specify)

20. How frequently do you interact with City Departments?

How frequently do you interact with City Departments? Every day

Every week

Every 2-3 weeks

Every month

Every 2-3 months

Every 4-6 months

Once or twice a year

Less than once a year

21. Please provide constructive ideas for improving the City’s service to the business community.

Please provide constructive ideas for improving the City’s service to the business community.

Conducting Business in Franklin
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1. Respond based on your experience over the last two years (since July 2008).

1. The process to obtain a building permit is efficient.

2. The 6-week review cycle to obtain Planning Commission approval (e.g. site plan, rezoning, concept plan) is efficient.

3. The post-Planning Commission review process is efficient.

4. The attitude of the following City staff is friendly, helpful and problem-solving focused:

5. The following City staff responds to my questions in a timely manner:

6. City staff recommendations made during the review process are consistent between City Departments.

7. If you answered that there are inconsistencies, how effective are the City Departments at resolving inconsistent recommendations?

8. If you answered that there are inconsistencies, where do you encounter them?

9. Decisions made by City field staff (inspectors) are fair and consistent.

10. The development standards, including design and landscaping, are reflective of the community’s demand for high quality development.

11. The standards for development are flexible enough to meet my business needs.

12. City sign regulations accurately reflect the community’s desired aesthetics.

13. City sign regulations allow signage to effectively advertise businesses.

14. Fees for development (e.g. water and sewer taps fees, road impact fees) are:

15. Permitting and plan review fees are:

16. Historic District regulations and business growth are appropriately balanced.

17. The City adequately reaches out to businesses to help them grow.

18. Would your business be interested in pursuing LEED Certification if the City were able to provide incentives?

19. What incentives would entice you to achieve LEED Certification for your business? (Select all that apply.)

20. How frequently do you interact with City Departments?

21. Please provide constructive ideas for improving the City’s service to the business community.

Conducting Business in FranklinExit this survey

1. Respond based on your experience over the last two years (since July 2008).

1. The process to obtain a building permit is efficient.

2. The 6-week review cycle to obtain Planning Commission approval (e.g. site plan, rezoning, concept plan) is efficient.

3. The post-Planning Commission review process is efficient.

4. The attitude of the following City staff is friendly, helpful and problem-solving focused:

5. The following City staff responds to my questions in a timely manner:

6. City staff recommendations made during the review process are consistent between City Departments.

7. If you answered that there are inconsistencies, how effective are the City Departments at resolving inconsistent recommendations?

8. If you answered that there are inconsistencies, where do you encounter them?

9. Decisions made by City field staff (inspectors) are fair and consistent.

10. The development standards, including design and landscaping, are reflective of the community’s demand for high quality development.

11. The standards for development are flexible enough to meet my business needs.

12. City sign regulations accurately reflect the community’s desired aesthetics.

13. City sign regulations allow signage to effectively advertise businesses.

14. Fees for development (e.g. water and sewer taps fees, road impact fees) are:

15. Permitting and plan review fees are:

16. Historic District regulations and business growth are appropriately balanced.

17. The City adequately reaches out to businesses to help them grow.

18. Would your business be interested in pursuing LEED Certification if the City were able to provide incentives?

19. What incentives would entice you to achieve LEED Certification for your business? (Select all that apply.)

20. How frequently do you interact with City Departments?

21. Please provide constructive ideas for improving the City’s service to the business community.

Conducting Business in Franklin
Exit this survey