ITAM Asset Disposal 2010 Survey

Thank you for taking the time to complete our survey. No contact information will be stored or used for any purpose outside of the drawing for this survey. Entering your name corporate affiliation, phone and email is only used for the $100 Best Buy gift card drawing. The drawing will be held within 30 days of the survey’s close and the winner will be notified via email/phone by IAITAM. Survey results will be posted on the IAITAM website. Please answer all questions to the best of your ability. This survey is geared towards ITAM professionals, CIOs, CFOs and IT professionals and would not necessarily apply to a provider of products and services.

This survey will remain open until October 15th at 12:00 AM ET.

1. If you wish to be entered into the drawing for a $100 Best Buy gift card, please enter the following:

If you wish to be entered into the drawing for a $100 Best Buy gift card, please enter the following: Name:
Company:
Email Address:
Phone Number:

2. Consider the following statement: When compared to other business practices for IT Asset Management, disposal of hardware and harvesting of software (or software destruction along with data when it cannot be reused) have been priorities in 2009-2010. Which statement represents you and your organization?

Consider the following statement: When compared to other business practices for IT Asset Management, disposal of hardware and harvesting of software (or software destruction along with data when it cannot be reused) have been priorities in 2009-2010. Which statement represents you and your organization? Yes, these processes are a priority

Only hardware is a priority at this time

Only software is a priority at this time

These practices are in place, but are not on the priority list

These practices are not yet in place, or only partially implemented

3. Check all business aids available to help with the disposal of assets (include even if done by an outsourcer)

Check all business aids available to help with the disposal of assets (include even if done by an outsourcer) Electronic discovery(ies)

Asset tagging

Bar coding

Asset repository

Tracking to individuals, departments, or responsible party

4. Are software licenses harvested (put back in inventory) when hardware is disposed?

Are software licenses harvested (put back in inventory) when hardware is disposed? Yes, harvesting is part of our processes

No, we rely only on the comparison of discovery reports to licenses available

5. If harvesting is done, which company’s software licenses are harvested? Check all vendors that apply.

If harvesting is done, which company’s software licenses are harvested? Check all vendors that apply. Microsoft

Oracle

Adobe

SAP

Other

Other (please specify)

6. Check all of the assets included in the organization’s hardware asset disposal processes:

Check all of the assets included in the organization’s hardware asset disposal processes: Desktops

Monitors

Laptops

Servers

Networking equipment (routers, hubs, etc.)

Printers

Mobile/Wireless devices

Faxes

Other

7. In terms of hardware asset disposal, rate the following goals in order of importance for the organization (rate on a scale of 1 to 5, with 1 being the most important and 5 being the least important).

	1	2	3	4	5
Risk Reduction from Compliance to Environmental Legislation	*In terms of hardware asset disposal, rate the following goals in order of importance for the organization (rate on a scale of 1 to 5, with 1 being the most important and 5 being the least important). Risk Reduction from Compliance to Environmental Legislation 1	Risk Reduction from Compliance to Environmental Legislation 2	Risk Reduction from Compliance to Environmental Legislation 3	Risk Reduction from Compliance to Environmental Legislation 4	Risk Reduction from Compliance to Environmental Legislation 5
Risk Reduction by Securing Data and Privacy	Risk Reduction by Securing Data and Privacy 1	Risk Reduction by Securing Data and Privacy 2	Risk Reduction by Securing Data and Privacy 3	Risk Reduction by Securing Data and Privacy 4	Risk Reduction by Securing Data and Privacy 5
Efficiency and Accuracy of Process Execution	Efficiency and Accuracy of Process Execution 1	Efficiency and Accuracy of Process Execution 2	Efficiency and Accuracy of Process Execution 3	Efficiency and Accuracy of Process Execution 4	Efficiency and Accuracy of Process Execution 5
Collecting and Maintaining Accurate Disposal Records and History	Collecting and Maintaining Accurate Disposal Records and History 1	Collecting and Maintaining Accurate Disposal Records and History 2	Collecting and Maintaining Accurate Disposal Records and History 3	Collecting and Maintaining Accurate Disposal Records and History 4	Collecting and Maintaining Accurate Disposal Records and History 5
Internal Audit Compliance	Internal Audit Compliance 1	Internal Audit Compliance 2	Internal Audit Compliance 3	Internal Audit Compliance 4	Internal Audit Compliance 5
Cost Savings or Making Money	Cost Savings or Making Money 1	Cost Savings or Making Money 2	Cost Savings or Making Money 3	Cost Savings or Making Money 4	Cost Savings or Making Money 5
Timely Return of Leased Assets	Timely Return of Leased Assets 1	Timely Return of Leased Assets 2	Timely Return of Leased Assets 3	Timely Return of Leased Assets 4	Timely Return of Leased Assets 5
Maximizing Recycling and other Green Initiatives	Maximizing Recycling and other Green Initiatives 1	Maximizing Recycling and other Green Initiatives 2	Maximizing Recycling and other Green Initiatives 3	Maximizing Recycling and other Green Initiatives 4	Maximizing Recycling and other Green Initiatives 5
Don’t know	Don’t know 1	Don’t know 2	Don’t know 3	Don’t know 4	Don’t know 5

8. If you were asked today to prove that hardware asset disposal processes support compliance (environmental, privacy, contractual), would you be to able do so within a reasonable time period?

If you were asked today to prove that hardware asset disposal processes support compliance (environmental, privacy, contractual), would you be to able do so within a reasonable time period? Yes, within 90 days

Yes, within 6 months

No, it would take more than 6 months

No, it would take up to one year

Don’t know

9. Do you find that the hardware asset disposal processes have become more and more complex as more devices, such as mobile, laptops, iPads, etc, have been thrown into the mix?

Do you find that the hardware asset disposal processes have become more and more complex as more devices, such as mobile, laptops, iPads, etc, have been thrown into the mix? Yes

Comments

10. Check the description that most closely describes the organization’s disposal standard:

Check the description that most closely describes the organization’s disposal standard: Assets are refreshed on a schedule depending on the age of the asset and the asset type

Asset refresh strategies vary across the organization

Asset are replaced when they break, without a formal refresh cycle

11. How often does your organization review your hardware assets for retirement or disposal?

How often does your organization review your hardware assets for retirement or disposal? Semi-annually

Annually

Every 2 years

Every 2-4 years

5+ years

Never

12. Does the organization currently use an ITAD (IT Asset Disposition) vendor or outsource asset disposal?

Does the organization currently use an ITAD (IT Asset Disposition) vendor or outsource asset disposal? Yes

Don’t know

13. If you answered yes to question #12 above, what services does the vendor or outsourcer provide? Check all that apply:

If you answered yes to question #12 above, what services does the vendor or outsourcer provide? Check all that apply: Internal re-deployment

Physical removal

Data encryption prior to removal

Evaluation of residual asset value

Re-sale or discounts to employees

Facilitates charitable donations

Facilitates other type of donations

Resells equipment for profit

Recycling component recovery

Data destruction

Electronic disposal report including asset tags

Don’t know

Other

Other (please specify)

14. What kind of quality control mechanisms do you use to insure that all data is properly destroyed?

What kind of quality control mechanisms do you use to insure that all data is properly destroyed? We rely on the vendor

We audit the vendor

We destroy the data ourselves

15. How do you insure that you are complying with Environmental Regulation when disposing of assets?

How do you insure that you are complying with Environmental Regulation when disposing of assets? We have our own internal process/team (not associated with external vendor)

Audit the vendor or outsourcer

We select a reputable vendor

We don’t

Don’t know

Other

Other (please specify)

16. When evaluating an asset disposal vendor, what are the key factors that you look for? Please rank the top 5 evaluation criteria using 1 to 5 with 1 being the most important and 5 being the least important.

	1	2	3	4	5
Locations	*When evaluating an asset disposal vendor, what are the key factors that you look for? Please rank the top 5 evaluation criteria using 1 to 5 with 1 being the most important and 5 being the least important. Locations 1	Locations 2	Locations 3	Locations 4	Locations 5
Breadth of services offered	Breadth of services offered 1	Breadth of services offered 2	Breadth of services offered 3	Breadth of services offered 4	Breadth of services offered 5
Green certifications	Green certifications 1	Green certifications 2	Green certifications 3	Green certifications 4	Green certifications 5
ISO and/or OHSAS certified	ISO and/or OHSAS certified 1	ISO and/or OHSAS certified 2	ISO and/or OHSAS certified 3	ISO and/or OHSAS certified 4	ISO and/or OHSAS certified 5
Price	Price 1	Price 2	Price 3	Price 4	Price 5
Record of compliance with federal and state laws	Record of compliance with federal and state laws 1	Record of compliance with federal and state laws 2	Record of compliance with federal and state laws 3	Record of compliance with federal and state laws 4	Record of compliance with federal and state laws 5
Company reputation	Company reputation 1	Company reputation 2	Company reputation 3	Company reputation 4	Company reputation 5
Geographic coverage	Geographic coverage 1	Geographic coverage 2	Geographic coverage 3	Geographic coverage 4	Geographic coverage 5
Environmental practices (e.g. Zero-landfill policy for eWaste)	Environmental practices (e.g. Zero-landfill policy for eWaste) 1	Environmental practices (e.g. Zero-landfill policy for eWaste) 2	Environmental practices (e.g. Zero-landfill policy for eWaste) 3	Environmental practices (e.g. Zero-landfill policy for eWaste) 4	Environmental practices (e.g. Zero-landfill policy for eWaste) 5
Comprehensive audit process	Comprehensive audit process 1	Comprehensive audit process 2	Comprehensive audit process 3	Comprehensive audit process 4	Comprehensive audit process 5
Data security	Data security 1	Data security 2	Data security 3	Data security 4	Data security 5
Onsite services	Onsite services 1	Onsite services 2	Onsite services 3	Onsite services 4	Onsite services 5
References	References 1	References 2	References 3	References 4	References 5
Documentation provided	Documentation provided 1	Documentation provided 2	Documentation provided 3	Documentation provided 4	Documentation provided 5
Other	Other 1	Other 2	Other 3	Other 4	Other 5

Other (please specify)

17. What data sanitation methodologies do you use?

What data sanitation methodologies do you use? Drive drilling, shredding, breaking

Degaussing

Overwriting

Other

Other (please specify)

18. Are the difficulties encountered during IT asset disposal part of the reason your organization is considering moving to cloud computing models (such as software subscription licenses or storage provided by a vendor in a shared environment)?

Are the difficulties encountered during IT asset disposal part of the reason your organization is considering moving to cloud computing models (such as software subscription licenses or storage provided by a vendor in a shared environment)? Yes

We are not considering cloud computing at this time

19. What country do you live/work in?

What country do you live/work in?

ITAM Asset Disposal 2010

1. Default Section

1. If you wish to be entered into the drawing for a $100 Best Buy gift card, please enter the following:

3. Check all business aids available to help with the disposal of assets (include even if done by an outsourcer)

4. Are software licenses harvested (put back in inventory) when hardware is disposed?

5. If harvesting is done, which company’s software licenses are harvested? Check all vendors that apply.

6. Check all of the assets included in the organization’s hardware asset disposal processes:

7. In terms of hardware asset disposal, rate the following goals in order of importance for the organization (rate on a scale of 1 to 5, with 1 being the most important and 5 being the least important).

8. If you were asked today to prove that hardware asset disposal processes support compliance (environmental, privacy, contractual), would you be to able do so within a reasonable time period?

9. Do you find that the hardware asset disposal processes have become more and more complex as more devices, such as mobile, laptops, iPads, etc, have been thrown into the mix?

10. Check the description that most closely describes the organization’s disposal standard:

11. How often does your organization review your hardware assets for retirement or disposal?

12. Does the organization currently use an ITAD (IT Asset Disposition) vendor or outsource asset disposal?

13. If you answered yes to question #12 above, what services does the vendor or outsourcer provide? Check all that apply:

14. What kind of quality control mechanisms do you use to insure that all data is properly destroyed?

15. How do you insure that you are complying with Environmental Regulation when disposing of assets?

16. When evaluating an asset disposal vendor, what are the key factors that you look for? Please rank the top 5 evaluation criteria using 1 to 5 with 1 being the most important and 5 being the least important.

17. What data sanitation methodologies do you use?

18. Are the difficulties encountered during IT asset disposal part of the reason your organization is considering moving to cloud computing models (such as software subscription licenses or storage provided by a vendor in a shared environment)?

19. What country do you live/work in?