Housing Maintenance Satisfaction Survey
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Housing ACT Maintenance Satisfaction Survey

 
To help us improve maintenance services, we'd like to hear what you think about the quality of the maintenance service you received.


The work order number provides us with specific information about the type of maintenance you received and from whom. It also allows us to identify you to put your name in the draw for the survey prize - a $200 gift voucher from Bunnings - drawn on the 1st day of each season.
Your answers will be treated in confidence and survey results will not identify anyone individually.

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1. What was the work order number for your recent maintenance service?

2. To arrange the maintenance service you recently received, you most likely spoke to someone in the call centre. When you did this, how satisfied were you with...

 Very satisfiedSatisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfiedNot applicable/ dont know
The time it took to get through to the call centre on the telephone
The way you were treated by call centre staff
The knowledge of the call centre staff about policies and procedures regarding maintenance issues
The information provided to you by call centre staff
How satisfied were you _overall_ with the service you received from the call centre?