Home Depot Customer Satisfaction Survey (MM)

1. Are you employed in any of the following? (Please check all that apply)
2. Have you shopped at The Home Depot within the last year?
3. What was your primary purpose in going to The Home Depot? (Please check all that apply)
4. Please rate your satisfaction with regard to the following based on your recent experience at The Home Depot.
Extremely SatisfiedSatisfiedNeutralDissatisfiedExtremely Dissatisfied
Ease of finding products
Selection of products
Quality of products
Product Prices
5. Did your visit require assistance from a The Home Depot associate?
6. How satisfied were you with?
Extremely SatisfiedSatisfiedNeutralDissatisfiedExtremely Dissatisfied
The amount of time it took to locate assistance
The time it took for an associate to assist you
Helpfulness of the associate
Friendliness of the associate
The associate's knowledge of the products
7. How satisfied were you with?
Extremely SatisfiedSatisfiedNeutralDissatisfiedExtremely Dissatisfied
The location of The Home Depot store
How well the store is organized
The overall cleanliness of the store
The checkout process
8. Please rate your overall satisfaction with your recent visit to The Home Depot.
Extremely SatisfiedSatisfiedNeutralDissatisfiedExtremely Dissatisfied
How satisfied were you with your experience at The Home Depot?
9. Considering your overall experience, please rate your likeliness to recommend The Home Depot.
Very LikelyLikelyUnlikelyVery Unlikely
How likely are you to recommend The Home Depot to others?
10. Please add any comments regarding your recent experience at The Home Depot.