GAF.com Website Feedback
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GAF.com Website Experience Survey (11 Questions)
1
. What Brought you to our website today? (check all that apply)
What Brought you to our website today? (check all that apply)
I am installing a new roof myself (Do It Yourselfer)
I have a roof leak and need to find a contractor to fix the leak.
I have a roof leak and need to find a contractor to replace my entire roof.
My roof is old and worn and needs to be replaced.
My roof has been damaged (by falling debris, tree limbs, hail, ice, etc.) and needs to be replaced.
My roof has been damaged by high winds.
My roof has mold or mildew stains and needs to be cleaned/replaced.
I hate the color / style of my current roof and want to replace it.
I am remodeling and need information about roofing
I am building a new home and need a roof.
I need installation instructions and videos.
I need technical product information.
I need to register my GAF warranty.
Other (please specify)
2
. I would identify myself as a: (select all that apply)
I would identify myself as a: (select all that apply)
Home Owner
Do-It-Yourselfer
Roofing Contractor
Architect or Specifier
Property Manager
Roofing Distributor
Building Products Retailer
Other (please specify)
3
. How did you get to our website?
How did you get to our website?
Already familiar with GAF / typed in GAF.com
Google Search
Bing Search
Yahoo Search
Other Search Engine
My roofing contractor sent me here
Learned about the website from a printed brochure
Learned about the website from an advertisement
Learned about your products / company at Home Depot
Learned about your products from my local building materials distributor
Link From Another Website
Other (please specify)
4
. What brought you to our website today? (check all that apply)
What brought you to our website today? (check all that apply)
Shingle Info
Decking Info
Commercial Roofing Systems Information
Roofing Accessory Info (vents, underlayment etc)
Ductwork Info
Installation Guides
Warranty Information
How-To Videos
System Specifications
Other (please specify)
5
. Did you find what you were looking for?
Did you find what you were looking for?
Yes found everything I needed!
Found some of what I needed.
No, I could not find the information I needed.
6
. How would you rate the following features of our website compared to other sites you use regularly?
Outstanding!
Good!
Average.
Worse than average.
Terrible!
Easy to Navigate & Find Things:
*
How would you rate the following features of our website compared to other sites you use regularly? Easy to Navigate & Find Things: Outstanding!
Easy to Navigate & Find Things: Good!
Easy to Navigate & Find Things: Average.
Easy to Navigate & Find Things: Worse than average.
Easy to Navigate & Find Things: Terrible!
Clear, Understandable Communication:
Clear, Understandable Communication: Outstanding!
Clear, Understandable Communication: Good!
Clear, Understandable Communication: Average.
Clear, Understandable Communication: Worse than average.
Clear, Understandable Communication: Terrible!
Product Information Was Thorough:
Product Information Was Thorough: Outstanding!
Product Information Was Thorough: Good!
Product Information Was Thorough: Average.
Product Information Was Thorough: Worse than average.
Product Information Was Thorough: Terrible!
Design (Look & Feel) of Site:
Design (Look & Feel) of Site: Outstanding!
Design (Look & Feel) of Site: Good!
Design (Look & Feel) of Site: Average.
Design (Look & Feel) of Site: Worse than average.
Design (Look & Feel) of Site: Terrible!
Website Loaded Quickly (no waiting):
Website Loaded Quickly (no waiting): Outstanding!
Website Loaded Quickly (no waiting): Good!
Website Loaded Quickly (no waiting): Average.
Website Loaded Quickly (no waiting): Worse than average.
Website Loaded Quickly (no waiting): Terrible!
7
. Did you explore the "Roofing One-to-One " Interactive section with Joanne Liebeler?
Did you explore the "Roofing One-to-One " Interactive section with Joanne Liebeler?
Yes
No
8
. If you DID explore the "Roofing One-to-One" interactive piece what was your impression?
Wow! Loved it! Outstanding!
Very Helpful & Informative
Somewhat Interesting / Useful
Not Very Interesting or Useful at All
Hated It! 2 Thumbs down!
Impression of Roofing One to One:
*
If you DID explore the "Roofing One-to-One" interactive piece what was your impression? Impression of Roofing One to One: Wow! Loved it! Outstanding!
Impression of Roofing One to One: Very Helpful & Informative
Impression of Roofing One to One: Somewhat Interesting / Useful
Impression of Roofing One to One: Not Very Interesting or Useful at All
Impression of Roofing One to One: Hated It! 2 Thumbs down!
9
. Did you run into any trouble on our website?
(wrong information, broken links, or software error/malfunctions)
Did you run into any trouble on our website? (wrong information, broken links, or software error/malfunctions)
No
Yes
10
. If you DID run into trouble on our website, please share where on the website the problem occurred and as much detail as you can provide us - we want to take care of the problem right away!
If you DID run into trouble on our website, please share where on the website the problem occurred and as much detail as you can provide us - we want to take care of the problem right away!
11
. Is there anything we could be doing better?
Is there anything we could be doing better?
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