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1. Mum's Little Outlet
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1
. How did you hear about Mum's Little Outlet?
How did you hear about Mum's Little Outlet?
2
. Have you ordered from Mum's Little Outlet before?
Have you ordered from Mum's Little Outlet before?
Yes
No
If not, was there a reason?
3
. Do you feel that Mum's Little Outlet offers a good range of products?
Do you feel that Mum's Little Outlet offers a good range of products?
Yes
No
Fair
Are there any other products you would like to see us carry?
4
. How would you rate the customer service at Mum's Little Outlet?
How would you rate the customer service at Mum's Little Outlet?
Poor
Fair
Good
Excellent
Comment
5
. How would you rate the speed at which you received your order?
How would you rate the speed at which you received your order?
Very Fast
Good
Slow
Unnacceptable
Other (please specify)
6
. If you have experienced a delay in receiving your order, were you: (Please tick all that apply)
If you have experienced a delay in receiving your order, were you: (Please tick all that apply)
Satisfied with the level of communication received.
Satisfied with the solutions offered
Satisfied with any free gift you may have received
Unsatisfied
Please add any further comments.
7
. How did you feel about the packaging of your order.
How did you feel about the packaging of your order.
Securely Packed - products arrived in good condition
Could have been better - please specify how below
Poor packaging
Mum's Little Outlet strives to use recycled packaging where possible, are you happy to receive your products in recycled packaging?
8
. Do you feel the products and postage at Mum's Little Outlet are fairly and competitively priced?
Do you feel the products and postage at Mum's Little Outlet are fairly and competitively priced?
Yes, both products and postage are reasonably priced
No, Neither products nor postage are reasonably priced
The products are reasonably priced
The postage is reasonably priced
Comment
9
. Would you shop at Mum's Little Outlet again?
Would you shop at Mum's Little Outlet again?
Definitely!
Maybe (please outline below how we could improve the service to entice you back)
Never!
If No, is there a specific reason?
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