Service Management Expo Conference 2012 Topic Survey

The Service Management Expo Conference aims to help you exchange expertise and discover ways to gain advantage in a world of stricter SLAs.
We want our conference to cover the topics that really matter to you, and we'd appreciate it if you could complete the short survey below so we can tailor the sessions accordingly.

As an extra incentive, the first lucky respondent to be pulled out in our prize draw will win a bottle of champagne.

We value your feedback and would be grateful if you could take five minutes to complete the following questionnaire.

Many thanks in advance

Saul Sherry
Editor
Service Management

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* 1. Which of these topics appeal to you the most? (pick up to three in order of preference)

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* 2. What other topics would you like to see covered?

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* 3. How do you prefer conference sessions to be run?

I like to sit and listen to knowledge expert tell me about new ideas and best practice

I want to hear a presentation and then have a chance to discuss it before feeding back to the group

I value workshops where I'm asked to contribute my own ideas and hear other examples I can use back at work

I only want to hear from one company that has achieved success through customer service and how they did it

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* 4. Where do you get most of your information about the Service Management Industry?

Government Technology

IT Reseller

Land Mobile

m.logistics

Manufacturing & Logistics IT

Mobile Computer Users Group (MCUG)

Motor Trade News

SM Online (Service Management)

Supply Chain Europe

The Delivery Magazine

Other (please specify)

	Top Choice	Second Choice	Third Choice
An aging workforce – where are the next generation of workers?	An aging workforce – where are the next generation of workers? Top Choice	An aging workforce – where are the next generation of workers? Second Choice	An aging workforce – where are the next generation of workers? Third Choice
GPS Jamming and continuing Big Brother resistance	GPS Jamming and continuing Big Brother resistance Top Choice	GPS Jamming and continuing Big Brother resistance Second Choice	GPS Jamming and continuing Big Brother resistance Third Choice
Mobile worker best practices – lunch breaks, journies home and more	Mobile worker best practices – lunch breaks, journies home and more Top Choice	Mobile worker best practices – lunch breaks, journies home and more Second Choice	Mobile worker best practices – lunch breaks, journies home and more Third Choice
Investing in technology now for a stronger future	Investing in technology now for a stronger future Top Choice	Investing in technology now for a stronger future Second Choice	Investing in technology now for a stronger future Third Choice
Company culture – maintaining vision through large workforce	Company culture – maintaining vision through large workforce Top Choice	Company culture – maintaining vision through large workforce Second Choice	Company culture – maintaining vision through large workforce Third Choice
Hiring attitude over skills	Hiring attitude over skills Top Choice	Hiring attitude over skills Second Choice	Hiring attitude over skills Third Choice
Scenario Planning – what will the 2022 service department look like?	Scenario Planning – what will the 2022 service department look like? Top Choice	Scenario Planning – what will the 2022 service department look like? Second Choice	Scenario Planning – what will the 2022 service department look like? Third Choice
Best approach to outsourcing your workforce – what to report and how to manage	Best approach to outsourcing your workforce – what to report and how to manage Top Choice	Best approach to outsourcing your workforce – what to report and how to manage Second Choice	Best approach to outsourcing your workforce – what to report and how to manage Third Choice
Training – best approaches for soft skills	Training – best approaches for soft skills Top Choice	Training – best approaches for soft skills Second Choice	Training – best approaches for soft skills Third Choice
How do you decrease costs while increasing the value of your service?	How do you decrease costs while increasing the value of your service? Top Choice	How do you decrease costs while increasing the value of your service? Second Choice	How do you decrease costs while increasing the value of your service? Third Choice
Service Departments – which can be a profit centre and which are stuck in cost?	Service Departments – which can be a profit centre and which are stuck in cost? Top Choice	Service Departments – which can be a profit centre and which are stuck in cost? Second Choice	Service Departments – which can be a profit centre and which are stuck in cost? Third Choice
Measuring customer satisfaction	Measuring customer satisfaction Top Choice	Measuring customer satisfaction Second Choice	Measuring customer satisfaction Third Choice
Is a hybrid engine suitable for mobile service fleets?	Is a hybrid engine suitable for mobile service fleets? Top Choice	Is a hybrid engine suitable for mobile service fleets? Second Choice	Is a hybrid engine suitable for mobile service fleets? Third Choice
Training – best approaches for hard skills	Training – best approaches for hard skills Top Choice	Training – best approaches for hard skills Second Choice	Training – best approaches for hard skills Third Choice
How to assess where your service department needs to improve	How to assess where your service department needs to improve Top Choice	How to assess where your service department needs to improve Second Choice	How to assess where your service department needs to improve Third Choice
Score card – the best approaches for league tables reporting	Score card – the best approaches for league tables reporting Top Choice	Score card – the best approaches for league tables reporting Second Choice	Score card – the best approaches for league tables reporting Third Choice