Visitor Conversion Survey
Exit this survey
1
. Do you like the products that are available on Craftsvilla website?
Do you like the products that are available on Craftsvilla website?
Really Like
Like
Neutral
Dislike
Really Dislike
2
. How was your experience of searching the products you were looking for?
How was your experience of searching the products you were looking for?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
3
. Did the product information and photos provide you with all the necessary details of the product?
Did the product information and photos provide you with all the necessary details of the product?
Photos and information were sufficient
Photos were good; description not sufficient
Descriptions were good; Photos not clear
Both photos and descriptions were not sufficient
4
. How easy was the registration process on Craftsvilla website?
How easy was the registration process on Craftsvilla website?
Extremely easy
Very easy
Moderately easy
Difficult
Very Difficult
Did not register
5
. What did you do incase you had a query or a problem while visiting Craftsvilla Website?
What did you do incase you had a query or a problem while visiting Craftsvilla Website?
Contacted Seller through messages
Called Craftsvilla Customer Care Number
Was not comfortable in contacting
Difficult to find contact details
Used the online Chat facility
Sent an email to Craftsvilla Customer Care
Other (please specify)
6
. How was your overall purchase experience with Craftsvilla?
How was your overall purchase experience with Craftsvilla?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Did not purchase
7
. Why did you not buy on Craftsvilla?
Why did you not buy on Craftsvilla?
Was not comfortable with the payment mechanism
Was not happy with the product details provided
Did not find the prices attractive
Was not comfortable with return return and replacement policies
Was not sure of shipping and handling timeline
Did not find enough options for the product I was looking for
I have purchased from Craftsvilla
Faced difficulty while placing the order
Did not find the products I was looking for
Others (please specify)
8
. How easy was the checkout process on our website?
How easy was the checkout process on our website?
Extremely easy
Very Easy
Neither Easy nor Difficult
Difficult
Very Difficult
Did not purchase
9
. How easy was it for you to make the payment for your order?
How easy was it for you to make the payment for your order?
It was a smooth transaction
It was slow and time consuming
Had to try repeatedly to make the payment
Was not able to make the payment on my own
Did not purchase
Other (please specify)
10
. Will you buy from Craftsvilla again?
Will you buy from Craftsvilla again?
Yes
Maybe
No
Did not purchase
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