Richmond Public Library Customer Survey 2012

1. Library Services

 
1. Place a check in the box which best represents how often you use these services.
DailyWeeklyMonthlyOther
I use government web sites (ex. search property records, pay fines) and e-government programs
I visit my local library branch
I borrow books and/or other materials
I use the library to search and apply for jobs and get career information
I get help with homework
I use library computers for access to the internet, email.
I use library computers for word processing, library catalog, etc.
I do research at the library
I ask a librarian/staff for advice on books or other materials to read
I call the library for information
I meet with friends at the library
I read books, magazines, newspapers in the library
I bring a child to the library to find books or information
I use the library's wireless internet connection
2. Place a check in the box which best describes how you feel about the library and the service you receive
Strongly agreeAgreeNeutral/Don't knowDisagreeStrongly Disagree
The library staff make me feel like a welcome guest
The library staff are competent and professional
The library staff are courteous and helpful
I am comfortable reading, viewing and browsing for information
I am able to find the information and materials I am looking for at my branch
3. Place a check in the box which best describes how you feel about the library and the service you receive
Strongly AgreeAgreeNeutral/Don't knowDisagreeStrongly Disagree
The library catalog is easy to use
I am satisfied with the libraries check-in/check-out policies
The library's hours of operation meet my needs
The library is clean and well maintained
The equipment at the library is in good condition
The equipment at the library is easy to use
I feel safe at my library
Service at my library is prompt
Service at my library is effective
I am highly satisfied with my library
Parking is adequate at my library
4. Please check all the materials that you used during the last year:
5. Please check the events you attended during the last year:
6. Comments:
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