Evaluate the Fairfax Water Web site Survey

Thank you for taking a few minutes to share your opinions about the Fairfax Water Web site, www.fairfaxwater.org. This survey contains nine questions and will take about 10 minutes to complete. Your responses will be collected and combined with all of the responses received. Your answers are entirely anonymous - NO personal information is collected during the survey. The responses you provide to the brief questions will be used to help us evaluate and update the Web site so we can better serve you.

Fairfax Water will also be conducting additional research with our customers to gather information about our Web site design and functionality. If you have any questions about the survey, please contact us at pr@fairfaxwater.org or 703-289-6019,TTY 711. And thank you again for taking the time to complete the survey.

1. Have you visited the Fairfax Water Web site www.fairfaxwater.org prior to taking this survey?

Have you visited the Fairfax Water Web site www.fairfaxwater.org prior to taking this survey? Yes (If yes, please go to the next question.)

No (If no, please tell us why in the box below and skip to Question 5.)

Don't Know

If you have not visited the Fairfax Water Web site, please tell us why.

2. How often have you visited the Fairfax Water Web site in the past year?

How often have you visited the Fairfax Water Web site in the past year? Less than 5 times

5 to 15 times

More than 15 times

Don't know

3. How often have you visited the following areas of the Fairfax Water Web site in the past year?

	None	Less than 5 times	5 to 15 times	More than 15 times	Don't Know
Billing and rate information	How often have you visited the following areas of the Fairfax Water Web site in the past year? Billing and rate information None	Billing and rate information Less than 5 times	Billing and rate information 5 to 15 times	Billing and rate information More than 15 times	Billing and rate information Don't Know
To change your account status (turn on/turn off)	To change your account status (turn on/turn off) None	To change your account status (turn on/turn off) Less than 5 times	To change your account status (turn on/turn off) 5 to 15 times	To change your account status (turn on/turn off) More than 15 times	To change your account status (turn on/turn off) Don't Know
Water quality information	Water quality information None	Water quality information Less than 5 times	Water quality information 5 to 15 times	Water quality information More than 15 times	Water quality information Don't Know
Educational resources	Educational resources None	Educational resources Less than 5 times	Educational resources 5 to 15 times	Educational resources More than 15 times	Educational resources Don't Know
Emergency information	Emergency information None	Emergency information Less than 5 times	Emergency information 5 to 15 times	Emergency information More than 15 times	Emergency information Don't Know
To report a water main break	To report a water main break None	To report a water main break Less than 5 times	To report a water main break 5 to 15 times	To report a water main break More than 15 times	To report a water main break Don't Know
To find out about a water outage	To find out about a water outage None	To find out about a water outage Less than 5 times	To find out about a water outage 5 to 15 times	To find out about a water outage More than 15 times	To find out about a water outage Don't Know
To find a contact at Fairfax Water	To find a contact at Fairfax Water None	To find a contact at Fairfax Water Less than 5 times	To find a contact at Fairfax Water 5 to 15 times	To find a contact at Fairfax Water More than 15 times	To find a contact at Fairfax Water Don't Know
To find engineering information	To find engineering information None	To find engineering information Less than 5 times	To find engineering information 5 to 15 times	To find engineering information More than 15 times	To find engineering information Don't Know
To find vendor information	To find vendor information None	To find vendor information Less than 5 times	To find vendor information 5 to 15 times	To find vendor information More than 15 times	To find vendor information Don't Know

Please tell us what other area(s) of the Fairfax Water Web site you have visited and how often.

4. Please tell us your opinion of the Fairfax Water Web site.

	Strongly disagree	Disagree	Have no opinion	Agree	Strongly agree
I can find the information and services I want easily on the Fairfax Water Web site.	Please tell us your opinion of the Fairfax Water Web site. I can find the information and services I want easily on the Fairfax Water Web site. Strongly disagree	I can find the information and services I want easily on the Fairfax Water Web site. Disagree	I can find the information and services I want easily on the Fairfax Water Web site. Have no opinion	I can find the information and services I want easily on the Fairfax Water Web site. Agree	I can find the information and services I want easily on the Fairfax Water Web site. Strongly agree
The search feature on the Fairfax Water Web site helps me find the information and services I want.	The search feature on the Fairfax Water Web site helps me find the information and services I want. Strongly disagree	The search feature on the Fairfax Water Web site helps me find the information and services I want. Disagree	The search feature on the Fairfax Water Web site helps me find the information and services I want. Have no opinion	The search feature on the Fairfax Water Web site helps me find the information and services I want. Agree	The search feature on the Fairfax Water Web site helps me find the information and services I want. Strongly agree
The Fairfax Water Web site offers the services I need.	The Fairfax Water Web site offers the services I need. Strongly disagree	The Fairfax Water Web site offers the services I need. Disagree	The Fairfax Water Web site offers the services I need. Have no opinion	The Fairfax Water Web site offers the services I need. Agree	The Fairfax Water Web site offers the services I need. Strongly agree
The Fairfax Water Web site offers the information I need.	The Fairfax Water Web site offers the information I need. Strongly disagree	The Fairfax Water Web site offers the information I need. Disagree	The Fairfax Water Web site offers the information I need. Have no opinion	The Fairfax Water Web site offers the information I need. Agree	The Fairfax Water Web site offers the information I need. Strongly agree

Please provide us with any additional information about your experience(s) visiting the Fairfax Water Web site.

5. What information do we need to add to the Fairfax Water Web site?

What information do we need to add to the Fairfax Water Web site?

6. What services do we need to add to the Fairfax Water Web site?

What services do we need to add to the Fairfax Water Web site?

7. Please tell us who provides your water service.

	Are you a Fairfax Water customer?	If yes, how long have you been a customer?	If you are not a Fairfax Water customer, who provides your water service?
Please select one answer in each column.	Please tell us who provides your water service. Please select one answer in each column. Are you a Fairfax Water customer?	If yes, how long have you been a customer?	If you are not a Fairfax Water customer, who provides your water service?

8. Please tell us a little about yourself.

	What is your age range?	What is your education level?	How many times a week do you use the Internet for personal business not related to your job?	How many hours a week to you spend on the Internet for personal business not related to your job?	Do you use social media such as Twitter, Facebook, My Space, blogs, etc.	Do you pay your bills online?
Please select one answer in each column.	Please tell us a little about yourself. Please select one answer in each column. What is your age range?	What is your education level?	How many times a week do you use the Internet for personal business not related to your job?	How many hours a week to you spend on the Internet for personal business not related to your job?	Do you use social media such as Twitter, Facebook, My Space, blogs, etc.	Do you pay your bills online?

9. How did you find out about this survey?

How did you find out about this survey? Fairfax Water Web site

From the Tap newsletter

Message on my Fairfax Water bill

Voice recording when I called Fairfax Water

Other (Please tell us how below.)

Other (please specify)