ICC Customer Feedback SurveyICC Customer Feedback Survey

At ICC, we are devoted to making your experience selecting computer equipment as helpful and as enjoyable as we can. If you would take several minutes to let us know how we are doing, we would greatly appreciate the opportunity for us to improve our service. Thanks for your help.

1. How would you compare your overall shopping experience with ICC to other computer companies?

How would you compare your overall shopping experience with ICC to other computer companies? It's much better

It's somewhat better

It's about the same

It's somewhat worse

It's much worse

2. How would you evaluate your experience with the features and functions of the ICC website?

Please use a scale of 1-7 where 1 means 'Extremely Negative' and 7 means 'Extremely Positive'.

	1 - Extremely Negative	2	3	4 - Neutral	5	6	7 - Extremely Positive	N/A
Ease of use	*How would you evaluate your experience with the features and functions of the ICC website? Please use a scale of 1-7 where 1 means 'Extremely Negative' and 7 means 'Extremely Positive'. Ease of use 1 - Extremely Negative	Ease of use 2	Ease of use 3	Ease of use 4 - Neutral	Ease of use 5	Ease of use 6	Ease of use 7 - Extremely Positive	Ease of use N/A
Browsing general products	Browsing general products 1 - Extremely Negative	Browsing general products 2	Browsing general products 3	Browsing general products 4 - Neutral	Browsing general products 5	Browsing general products 6	Browsing general products 7 - Extremely Positive	Browsing general products N/A
Locating specific products	Locating specific products 1 - Extremely Negative	Locating specific products 2	Locating specific products 3	Locating specific products 4 - Neutral	Locating specific products 5	Locating specific products 6	Locating specific products 7 - Extremely Positive	Locating specific products N/A
Finding products using search	Finding products using search 1 - Extremely Negative	Finding products using search 2	Finding products using search 3	Finding products using search 4 - Neutral	Finding products using search 5	Finding products using search 6	Finding products using search 7 - Extremely Positive	Finding products using search N/A
Product configurators	Product configurators 1 - Extremely Negative	Product configurators 2	Product configurators 3	Product configurators 4 - Neutral	Product configurators 5	Product configurators 6	Product configurators 7 - Extremely Positive	Product configurators N/A
Managing your account	Managing your account 1 - Extremely Negative	Managing your account 2	Managing your account 3	Managing your account 4 - Neutral	Managing your account 5	Managing your account 6	Managing your account 7 - Extremely Positive	Managing your account N/A
Informational pages	Informational pages 1 - Extremely Negative	Informational pages 2	Informational pages 3	Informational pages 4 - Neutral	Informational pages 5	Informational pages 6	Informational pages 7 - Extremely Positive	Informational pages N/A
Resource tools (e.g. RAID Calculator)	Resource tools (e.g. RAID Calculator) 1 - Extremely Negative	Resource tools (e.g. RAID Calculator) 2	Resource tools (e.g. RAID Calculator) 3	Resource tools (e.g. RAID Calculator) 4 - Neutral	Resource tools (e.g. RAID Calculator) 5	Resource tools (e.g. RAID Calculator) 6	Resource tools (e.g. RAID Calculator) 7 - Extremely Positive	Resource tools (e.g. RAID Calculator) N/A
ICC Blog	ICC Blog 1 - Extremely Negative	ICC Blog 2	ICC Blog 3	ICC Blog 4 - Neutral	ICC Blog 5	ICC Blog 6	ICC Blog 7 - Extremely Positive	ICC Blog N/A
ICC Newsletter	ICC Newsletter 1 - Extremely Negative	ICC Newsletter 2	ICC Newsletter 3	ICC Newsletter 4 - Neutral	ICC Newsletter 5	ICC Newsletter 6	ICC Newsletter 7 - Extremely Positive	ICC Newsletter N/A

3. Did you experience any problems with the ICC website today?

Did you experience any problems with the ICC website today? Yes, I am running into some difficulties

No, everything works and looks great

If yes, then please provide a description of the problem and the browser type and version number (Internet Explorer 7, Firefox 3.5, etc.) and operating system (e.g. Windows 7, Mac OS X, Android 2.3, etc.) that you are using. If you would like to hear back from us about this issue, please write your email and/or phone number below as well (ICC does not rent, sell, or share any of your personal information).

4. How would you assess the customer service that you have experienced from ICC?

Please use a scale of 1-7 where 1 means 'Extremely Negative' and 7 means 'Extremely Positive'.

	1 - Extremely Negative	2	3	4 - Neutral	5	6	7 - Extremely Positive	N/A
Live chat	*How would you assess the customer service that you have experienced from ICC? Please use a scale of 1-7 where 1 means 'Extremely Negative' and 7 means 'Extremely Positive'. Live chat 1 - Extremely Negative	Live chat 2	Live chat 3	Live chat 4 - Neutral	Live chat 5	Live chat 6	Live chat 7 - Extremely Positive	Live chat N/A
Request for quote submission	Request for quote submission 1 - Extremely Negative	Request for quote submission 2	Request for quote submission 3	Request for quote submission 4 - Neutral	Request for quote submission 5	Request for quote submission 6	Request for quote submission 7 - Extremely Positive	Request for quote submission N/A
Troubleshooting ticket	Troubleshooting ticket 1 - Extremely Negative	Troubleshooting ticket 2	Troubleshooting ticket 3	Troubleshooting ticket 4 - Neutral	Troubleshooting ticket 5	Troubleshooting ticket 6	Troubleshooting ticket 7 - Extremely Positive	Troubleshooting ticket N/A
Email conversation(s)	Email conversation(s) 1 - Extremely Negative	Email conversation(s) 2	Email conversation(s) 3	Email conversation(s) 4 - Neutral	Email conversation(s) 5	Email conversation(s) 6	Email conversation(s) 7 - Extremely Positive	Email conversation(s) N/A
Phone conversation(s)	Phone conversation(s) 1 - Extremely Negative	Phone conversation(s) 2	Phone conversation(s) 3	Phone conversation(s) 4 - Neutral	Phone conversation(s) 5	Phone conversation(s) 6	Phone conversation(s) 7 - Extremely Positive	Phone conversation(s) N/A
Social media communication (e.g. Twitter)	Social media communication (e.g. Twitter) 1 - Extremely Negative	Social media communication (e.g. Twitter) 2	Social media communication (e.g. Twitter) 3	Social media communication (e.g. Twitter) 4 - Neutral	Social media communication (e.g. Twitter) 5	Social media communication (e.g. Twitter) 6	Social media communication (e.g. Twitter) 7 - Extremely Positive	Social media communication (e.g. Twitter) N/A

5. If you have any general comments, suggestions, or ideas about how ICC can improve website features, product offerings, or customer service, please write them below:

If you have any general comments, suggestions, or ideas about how ICC can improve website features, product offerings, or customer service, please write them below:

6. To help us analyze our survey results, please tell us some information about yourself (Optional):

To help us analyze our survey results, please tell us some information about yourself (Optional): Company Name:
Job Title:
Industry:
State/Province:
Country: