Planning & Zoning Customer SurveyPlanning & Zoning Customer Survey

1. What best describes your background?

What best describes your background? Citizen, property owner, business owner

Realtor and/or Appraiser

Developer and/or Contractor

Engineer and/or Surveyor

Attorney

Land Management

Other (please specify)

2. What was the purpose of your visit to Horry County Planning & Zoning?

What was the purpose of your visit to Horry County Planning & Zoning? Gathering Information on______________ (please include description below)

Trying to ____________ (please include description below)

Platting action...I'm trying to record a plat

Development Review...I'm trying to develop a subdivision or commercial property

Zoning question, including rezoning and requests for Zoning Board of Appeals action

Need a Business License

Need addressing assistance

Other (please specify)

3. How often do you contact Horry County Planning & Zoning for services?

How often do you contact Horry County Planning & Zoning for services? This is my 1st time

I've been in a couple times of times or called/emailed

Every now and then

I'm a regular at the counter, on the phone or through email

I contact the office or come in several times a week

4. Do you feel that we were able to answer your questions in a manner you could understand? We tend to use terms and "lingo" that not everyone understands and we're trying to improve on this.

Do you feel that we were able to answer your questions in a manner you could understand? We tend to use terms and "lingo" that not everyone understands and we're trying to improve on this. I have no idea what you were talking about and had difficulty understanding

You used too many acronyms (PC, ZBA, PDD, LULU) and too much “lingo”

You answered my questions but I still don’t know how to proceed

You were able to answer my questions and kept it in terms I understood.

5. Were you given options or a “clear path”? That is, do you know how to proceed based on the information that was given?

Were you given options or a “clear path”? That is, do you know how to proceed based on the information that was given? I still don’t know what I’m supposed to do

I have an idea what to do, but I don’t know how I’m going to proceed

I was given clear instructions and know how to proceed

This doesn’t apply to me.

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