Service Satisfaction Survey

The Hastings Police Department welcomes and encourages feedback on the services we provide. All information is regularly reviewed and helps the Hastings Police Department improve the responsiveness, quality, and professionalism of our services.

1. Are you a resident of the City of Hastings?

Are you a resident of the City of Hastings? Yes

No

2. Please specify the circumstances of your encounter with the Hastings Police Department.

Please specify the circumstances of your encounter with the Hastings Police Department. I made a 911 call to report an incident I witnessed.

I was stopped by an officer for a traffic violation and issued a warning (verbal or written).

I was stopped by an officer for a traffic violation and was issued a citation.

I reported that I was the victim of a crime.

I reported a nuisance type complaint (noise, disorderly persons, illegal parking).

I was arrested and transported to jail.

I was arrested and issued a court summons.

An officer responded to a medical emergency call.

Other (please specify)

For each of the following please rate the quality and professionalism of the service you received from the Hastings Police Department.

3. For each of the following please rate the quality and professionalism of the service you received from the Hastings Police Department.

	Excellent	Very Good	Good	Fair	Poor	Does not apply
911 operator or dispatcher who answered your phone call for service.	*For each of the following please rate the quality and professionalism of the service you received from the Hastings Police Department. 911 operator or dispatcher who answered your phone call for service. Excellent	911 operator or dispatcher who answered your phone call for service. Very Good	911 operator or dispatcher who answered your phone call for service. Good	911 operator or dispatcher who answered your phone call for service. Fair	911 operator or dispatcher who answered your phone call for service. Poor	911 operator or dispatcher who answered your phone call for service. Does not apply
The timeliness of the response of the officer(s).	The timeliness of the response of the officer(s). Excellent	The timeliness of the response of the officer(s). Very Good	The timeliness of the response of the officer(s). Good	The timeliness of the response of the officer(s). Fair	The timeliness of the response of the officer(s). Poor	The timeliness of the response of the officer(s). Does not apply
The courteousness of the officer(s) who responded to my call.	The courteousness of the officer(s) who responded to my call. Excellent	The courteousness of the officer(s) who responded to my call. Very Good	The courteousness of the officer(s) who responded to my call. Good	The courteousness of the officer(s) who responded to my call. Fair	The courteousness of the officer(s) who responded to my call. Poor	The courteousness of the officer(s) who responded to my call. Does not apply
The professional appearance of the officer(s) who responded to my call for service.	The professional appearance of the officer(s) who responded to my call for service. Excellent	The professional appearance of the officer(s) who responded to my call for service. Very Good	The professional appearance of the officer(s) who responded to my call for service. Good	The professional appearance of the officer(s) who responded to my call for service. Fair	The professional appearance of the officer(s) who responded to my call for service. Poor	The professional appearance of the officer(s) who responded to my call for service. Does not apply
The outcome of my encounter with the Hastings Police Department was....	The outcome of my encounter with the Hastings Police Department was.... Excellent	The outcome of my encounter with the Hastings Police Department was.... Very Good	The outcome of my encounter with the Hastings Police Department was.... Good	The outcome of my encounter with the Hastings Police Department was.... Fair	The outcome of my encounter with the Hastings Police Department was.... Poor	The outcome of my encounter with the Hastings Police Department was.... Does not apply
Overall, how would you rate the quality of service provided by the Hastings Police Department?	Overall, how would you rate the quality of service provided by the Hastings Police Department? Excellent	Overall, how would you rate the quality of service provided by the Hastings Police Department? Very Good	Overall, how would you rate the quality of service provided by the Hastings Police Department? Good	Overall, how would you rate the quality of service provided by the Hastings Police Department? Fair	Overall, how would you rate the quality of service provided by the Hastings Police Department? Poor	Overall, how would you rate the quality of service provided by the Hastings Police Department? Does not apply

4. If applicable, how would you rate the follow-up and or feedback services of the Hastings Police Department

If applicable, how would you rate the follow-up and or feedback services of the Hastings Police Department Excellent

Very good

Good

Fair

Poor

Does not apply

5. The name(s) of the Hastings Police personnel I encountered include:

The name(s) of the Hastings Police personnel I encountered include:

6. Please share any additional information that you feel is important for department administrators to know.

Please share any additional information that you feel is important for department administrators to know.

7. PERSONAL INFORMATION (OPTIONAL)

You are invited to provide your contact information.

PERSONAL INFORMATION (OPTIONAL) You are invited to provide your contact information. Name:
Address:
Address 2:
City/Town:
State:
ZIP:
Email Address:
Phone Number:

Thank you again for your feedback. If you would like to discuss your experience with a supervisor or administrator of the Hastings Police Department, please call 651-480-2300 or email us at HPD@ci.hastings.mn.us.

Service Satisfaction Survey - Hastings PoliceExit this survey