Division of Student Affairs Customer Service Questionnaire
Exit this survey
1
. Employee answered phone professionally giving his/her name.
Employee answered phone professionally giving his/her name.
Yes
No
N/A
2
. Employee greeting was professional and courteous.
Employee greeting was professional and courteous.
Yes
No
N/A
3
. Appointment time was honored and wait time was short.
Appointment time was honored and wait time was short.
Yes
No
N/A
4
. Employee solved problem or arranged a referral.
Employee solved problem or arranged a referral.
Yes
No
N/A
5
. Employee offered alternatives/solutions to problem.
Employee offered alternatives/solutions to problem.
Yes
No
N/A
6
. Employee was responsive to my problem.
Employee was responsive to my problem.
Yes
No
N/A
7
. Employee's tone was professional and courteous.
Employee's tone was professional and courteous.
Yes
No
N/A
8
. Employee offered a follow-up plan of action.
Employee offered a follow-up plan of action.
Yes
No
N/A
9
. Employee offered to provide further help at close of session.
Employee offered to provide further help at close of session.
Yes
No
N/A
10
. Additional Comments.
Additional Comments.
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