Plan Review SurveyPlan Review Survey

1. What type of project were our staff reviewing?

What type of project were our staff reviewing? Restaurant

Food Stand

Child Day Care

Lodging

Temporary Food Stand

Institution

Mobile Food Unit

Push Cart

Meat Market

2. When did you complete your plan review project? If project is still active give date when project began.

	MM		DD		YYYY
Completed	When did you complete your plan review project? If project is still active give date when project began. Completed Month	/	Day	/	Year
Active	Active Month	/	Day	/	Year

3. I am a ?

I am a ? Contractor

Business Owner

Architect

Engineer

Designer

Equipment Supplier

Government Official

4. How often do you submit plans for restaurant / health plan review?

How often do you submit plans for restaurant / health plan review? This is my first plan review

Yearly

Twice a year or more

5. Where did you submit your plan?

Where did you submit your plan? Wake County

Raleigh

Cary

Apex

Wake Forest

Morrisville

Holly Springs

Garner

Fuquay Varina

Rolesville

Knightdale

Wendell

Zebulon

6. How would you rate your experience with the staff at the office where you submitted?

How would you rate your experience with the staff at the office where you submitted? Excellent

Above Average

Average

Below Average

Poor

Comments?

7. How easy was it to get in touch with your Wake County Plan Reviewer?

How easy was it to get in touch with your Wake County Plan Reviewer? Easy to reach

Average to reach

Difficult to get in touch with

Comments?

8. Which Wake County staff person reviewed your project?

Which Wake County staff person reviewed your project? Terry Chappell

Robert Richardson

Jessica Sanders

Rebecca Robbins

Christina Sancha

Laura Lerch

Did staff person return calls promptly? Was staff person on time for appointments? What could staff have done better to improve your plan review experience?

9. During construction visits with a Wake County staff member, were all issues thoroughly explained?

During construction visits with a Wake County staff member, were all issues thoroughly explained? Yes

Comments?

10. Did you ever call our call Center? (919-856-7400)

Did you ever call our call Center? (919-856-7400) Yes

11. Was the Call Center staff courteous / helpful?

Was the Call Center staff courteous / helpful? Yes

Comments?

12. Did you use www.WakeGov.com to help you with your plan review project?

Did you use www.WakeGov.com to help you with your plan review project? Yes

Comments?

13. During the plan review process, were you notified promptly of unresolved issues?

During the plan review process, were you notified promptly of unresolved issues? Yes

How were you notified? Email, Fax, IRIS system, Navaline system, Phone call? Comments?

14. After completing the plan review process, is your business open and operating?

After completing the plan review process, is your business open and operating? Yes

15. What changes in the plan review process would have made things go more smoothly?

What changes in the plan review process would have made things go more smoothly?