Customer Service Template
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1
. How long did you have to wait before an agent at David M Dion Real Estate began to help you?
How long did you have to wait before an agent at David M Dion Real Estate began to help you?
Not at all long - minutes
Slightly long - couple hours
Moderately long - within 24 hours
Very long - more than 24 hours
Extremely long - never heard back from someone
2
. How well did the agent listen to your needs/requests?
How well did the agent listen to your needs/requests?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
3
. How knowledgeable was the agent about the properties you were inquiring about?
How knowledgeable was the agent about the properties you were inquiring about?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
4
. How clear was the information the agent gave you?
How clear was the information the agent gave you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
5
. How helpful was the information the agent gave you?
How helpful was the information the agent gave you?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
6
. Was your experience with a David M Dion Real Estate agent better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Was your experience with a David M Dion Real Estate agent better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Much better
Somewhat better
Slightly better
About what was expected
Slightly worse
Somewhat worse
Much worse
7
. Any other comments or information you'd like to share with us:
Any other comments or information you'd like to share with us:
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