CUSTOMER SATISFACTION SURVEY

Thank you for taking the time to complete our Customer Satisfaction survey - this will help us to improve our service offering.

Upon completion of the survey you will be entered into our free prize draw.

1. Your Name

Your Name Job Title
First Name
Surname

2. Contact Details

Contact Details Company Name
Company Address
Telephone Number
eMail Address

3. As a supplier of print solutions, how satisfied are you with Vision's product range?

As a supplier of print solutions, how satisfied are you with Vision's product range? Very satisfied

Quite satisfied

Satisfied

Dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

If dissatisfied, please give reason below:

4. As a service provider, how satisfied are you with Vision?
[service includes on site maintenance, order of consumables and meter readings]

As a service provider, how satisfied are you with Vision? [service includes on site maintenance, order of consumables and meter readings] Very satisfied

Quite satisfied

Satisfied

Dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

If dissatisfied, please give reason below:

5. In terms of customer service, how satisfied are you with the Vision team?
[customer service includes query handling prior to, during and after the sales]

In terms of customer service, how satisfied are you with the Vision team? [customer service includes query handling prior to, during and after the sales] Very satisfied

Quite satisfied

Satisfied

Dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

If dissatisfied, please give reason below:

6. Other than Canon and Samsung, do you use another make of print equipment?

Other than Canon and Samsung, do you use another make of print equipment? Yes

If yes, please give the makes below:

7. How satisfied are you with your Account Manager?

	Very satisfied	Quite satisfied	Satisfied	Dissatisfied	Very dissatisfied	Neither satisfied nor dissatisfied
Communication	How satisfied are you with your Account Manager? Communication Very satisfied	Communication Quite satisfied	Communication Satisfied	Communication Dissatisfied	Communication Very dissatisfied	Communication Neither satisfied nor dissatisfied
Meeting your needs	Meeting your needs Very satisfied	Meeting your needs Quite satisfied	Meeting your needs Satisfied	Meeting your needs Dissatisfied	Meeting your needs Very dissatisfied	Meeting your needs Neither satisfied nor dissatisfied
Time and effort	Time and effort Very satisfied	Time and effort Quite satisfied	Time and effort Satisfied	Time and effort Dissatisfied	Time and effort Very dissatisfied	Time and effort Neither satisfied nor dissatisfied
Meeting deadlines	Meeting deadlines Very satisfied	Meeting deadlines Quite satisfied	Meeting deadlines Satisfied	Meeting deadlines Dissatisfied	Meeting deadlines Very dissatisfied	Meeting deadlines Neither satisfied nor dissatisfied
Clear information	Clear information Very satisfied	Clear information Quite satisfied	Clear information Satisfied	Clear information Dissatisfied	Clear information Very dissatisfied	Clear information Neither satisfied nor dissatisfied

If dissatisfied, please give reason below:

8. Would you use | recommend Vision in the future?

Would you use | recommend Vision in the future? Yes

If no, please give reason below:

9. Vision hope to produce a regular newsletter including new product launches, special offers and competitions,
how would you like to receive this?

Vision hope to produce a regular newsletter including new product launches, special offers and competitions, how would you like to receive this? eMail

Post

No thanks

10. Would you like to be entered into our free prize draw to win the latest Canon digital camera?

Would you like to be entered into our free prize draw to win the latest Canon digital camera? Yes

CUSTOMER SATISFACTION SURVEY

1. Your Name

2. Contact Details

3. As a supplier of print solutions, how satisfied are you with Vision's product range?

4. As a service provider, how satisfied are you with Vision? [service includes on site maintenance, order of consumables and meter readings]

5. In terms of customer service, how satisfied are you with the Vision team? [customer service includes query handling prior to, during and after the sales]

6. Other than Canon and Samsung, do you use another make of print equipment?

7. How satisfied are you with your Account Manager?

8. Would you use | recommend Vision in the future?

9. Vision hope to produce a regular newsletter including new product launches, special offers and competitions, how would you like to receive this?

10. Would you like to be entered into our free prize draw to win the latest Canon digital camera?

4. As a service provider, how satisfied are you with Vision?
[service includes on site maintenance, order of consumables and meter readings]

5. In terms of customer service, how satisfied are you with the Vision team?
[customer service includes query handling prior to, during and after the sales]

9. Vision hope to produce a regular newsletter including new product launches, special offers and competitions,
how would you like to receive this?