Hawthorne Inn Customer Service FY 2011 Survey

Is this your first stay with the hotel?

Is this your first stay with the hotel? Yes

Last Name:

Month of Stay:

Date of Stay:

Room Number:

How did you learn of the Hawthorne Inn & Conference Center?

How did you learn of the Hawthorne Inn & Conference Center? Internet Travel Site

Group

Medical Center

Corporate

AAA

Other

Purpose of your visit?

Purpose of your visit? Business

Pleasure

Medical

Other

How did you make your reservation?

How did you make your reservation? Travel Agent

Internet Travel Site

Hotel Staff

Hotel Web Site

Other

How was your reservation handled?

How was your reservation handled? Excellent

Good

Fair

Poor

How would you rate the abiltiy and friendliness of our staff?

How would you rate the abiltiy and friendliness of our staff? Excellent

Good

Fair

Poor

How would you rate the professionalism of the Front Desk Staff?

How would you rate the professionalism of the Front Desk Staff? Excellent

Good

Fair

Poor

How was our check-in process?

How was our check-in process? Excellent

Good

Fair

Poor

In the event that you had requests/concerns, how were they handled by our staff?

In the event that you had requests/concerns, how were they handled by our staff? Excellent

Good

Fair

Poor

The Guest Room Towers

	Excellent	Good	Fair	Poor
Guest Supplies/Amenities	*The Guest Room Towers Guest Supplies/Amenities Excellent	Guest Supplies/Amenities Good	Guest Supplies/Amenities Fair	Guest Supplies/Amenities Poor
Spaciousness and Comfort of your Guest Room	Spaciousness and Comfort of your Guest Room Excellent	Spaciousness and Comfort of your Guest Room Good	Spaciousness and Comfort of your Guest Room Fair	Spaciousness and Comfort of your Guest Room Poor

Overall Rating

	Excellent	Good	Fair	Poor
Hallways	*Overall Rating Hallways Excellent	Hallways Good	Hallways Fair	Hallways Poor
Bathroom	Bathroom Excellent	Bathroom Good	Bathroom Fair	Bathroom Poor
Bedroom	Bedroom Excellent	Bedroom Good	Bedroom Fair	Bedroom Poor

Food & Beverage Facility
Which meal/s did you eat with us?

Food & Beverage Facility Which meal/s did you eat with us? Complimentary Breakfast

Breakfast

Lunch

Dinner

Brunch

Lounge

Food & Beverage Facility

	Excellent	Good	Fair	Poor
Quality of Food	*Food & Beverage Facility Quality of Food Excellent	Quality of Food Good	Quality of Food Fair	Quality of Food Poor
Overall Dining Experience	Overall Dining Experience Excellent	Overall Dining Experience Good	Overall Dining Experience Fair	Overall Dining Experience Poor
Restaurant/Room Service/Complimentary Breakfast Staff	Restaurant/Room Service/Complimentary Breakfast Staff Excellent	Restaurant/Room Service/Complimentary Breakfast Staff Good	Restaurant/Room Service/Complimentary Breakfast Staff Fair	Restaurant/Room Service/Complimentary Breakfast Staff Poor

Hotel Facilities

	Excellent	Good	Fair	Poor	Did not Use
Complimentary Breakfast	*Hotel Facilities Complimentary Breakfast Excellent	Complimentary Breakfast Good	Complimentary Breakfast Fair	Complimentary Breakfast Poor	Complimentary Breakfast Did not Use
Fitness Center	Fitness Center Excellent	Fitness Center Good	Fitness Center Fair	Fitness Center Poor	Fitness Center Did not Use
Business Center	Business Center Excellent	Business Center Good	Business Center Fair	Business Center Poor	Business Center Did not Use
Swimming Pool	Swimming Pool Excellent	Swimming Pool Good	Swimming Pool Fair	Swimming Pool Poor	Swimming Pool Did not Use
Guest Laundry	Guest Laundry Excellent	Guest Laundry Good	Guest Laundry Fair	Guest Laundry Poor	Guest Laundry Did not Use

Would you return to the Hawthorne Inn & Conference Center?

Would you return to the Hawthorne Inn & Conference Center? Yes

Would you recommend us to someone else?

Would you recommend us to someone else? Yes

Did any member of our staff merit recognition?

Did any member of our staff merit recognition? Yes	No
If yes, we would appreciate their name/s.

Is there anything we could have done to make your stay at the Hawthorne Inn & Conference Center more enjoyable?

Is there anything we could have done to make your stay at the Hawthorne Inn & Conference Center more enjoyable? Yes

If yes, please be specific:

Hawthorne Inn Customer Service FY 2011

Hotel Stay