Survey

Wellington Hearing Care Customer Survey

1. During a typical office visit, does your Audiologist spend too much time with you, too little time with you, or about the right amount of time with you?

During a typical office visit, does your Audiologist spend too much time with you, too little time with you, or about the right amount of time with you? Much too much

Somewhat too much

About the right amount

Somewhat too little

Much too little

2. How much do you trust your Audiologist to provide you with the best hearing health care?

How much do you trust your Audiologist to provide you with the best hearing health care? A great deal

A lot

A moderate amount

A little

Not at all

3. How helpful was your Audiologist at explaining your hearing test results?

How helpful was your Audiologist at explaining your hearing test results? Extremely helpful

Very helpful

Moderately helpful

Slightly helpful

Not at all helpful

4. If you purchased hearing aids (or other amplification devices), how helpful was your Audiologist at explaining them to you?

If you purchased hearing aids (or other amplification devices), how helpful was your Audiologist at explaining them to you? Extremely well

Very well

Moderately well

Slightly well

Not at all well

Not Applicable

5. How friendly is the Wellington Hearing Care office staff?

How friendly is the Wellington Hearing Care office staff? Extremely friendly

Very friendly

Moderately friendly

Slightly friendly

Not at all friendly

6. How knowledgeable is the office staff?

How knowledgeable is the office staff? Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

7. How easy is it to schedule urgent appointments with your Audiologist?

How easy is it to schedule urgent appointments with your Audiologist? Extremely easy

Very easy

Moderately easy

Slightly easy

Not at all easy

Not Applicable

8. Overall, are you satisfied with the services you received at Wellington Hearing Care?

Overall, are you satisfied with the services you received at Wellington Hearing Care? Extremely satisfied

Very satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Very dissatisfied

Extremely dissatisfied

9. How likely are you to recommend Wellington Hearing Care to family or friends?

How likely are you to recommend Wellington Hearing Care to family or friends? Extremely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

10. Please provide any additional comments or suggestions on how we can improve in order to serve you better.

Please provide any additional comments or suggestions on how we can improve in order to serve you better.