| Is always polite and helpful | | | | | | |
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| Is always knowledgeable about the process | | | | | | |
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| Is contactable when I have a problem | | | | | | |
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| Understands my needs and the needs of my hospital | | | | | | |
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| Has improved my overall experience at my current hospital | | | | | | |
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| Has improved my overall experience in my district | | | | | | |
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