Customer Service Survey
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To identify the resolution rate of mediations provided by this service provider
Did you have previous knowledge or experience of mediation?
Did you have previous knowledge or experience of mediation?
Yes
No
How did you find out about this mediation provider?
How did you find out about this mediation provider?
by word of mouth
an internet search
the Scottish Mediation Register
Collaborate
a leaflet, advertisement or other printed material
an article in a newspaper/journal
Other (please specify)
Did the mediation conclude in an agreement with the other party?
Did the mediation conclude in an agreement with the other party?
Yes
No
Did the mediation start but not conclude in an agreement betwen both parties
Did the mediation start but not conclude in an agreement betwen both parties
Yes
No
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