Customer Satisfaction Template
1
. How convenient is Rehab Mart Website to use?
How convenient is Rehab Mart Website to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
2
. How professional is Rehab Mart?
How professional is Rehab Mart?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
3
. Compared to our competitors, is our product quality better, worse, or about the same?
Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
4
. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
5
. How responsive is Rehab Mart?
How responsive is Rehab Mart?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
6
. How well do the customer service representatives at Rehab Mart answer your questions?
How well do the customer service representatives at Rehab Mart answer your questions?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
7
. Overall, are you satisfied with the employees at Rehab Mart, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Overall, are you satisfied with the employees at Rehab Mart, neither satisfied nor dissatisfied with them, or dissatisfied with them?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8
. Do you like Rehab Mart, neither like nor dislike it, or dislike it?
Do you like Rehab Mart, neither like nor dislike it, or dislike it?
Like a great deal
Like a moderate amount
Like a little
Neither like nor dislike
Dislike a little
Dislike a moderate amount
Dislike a great deal
9
. How likely are you to recommend Rehab Mart to people you know ?
How likely are you to recommend Rehab Mart to people you know ?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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