Customer Service Poll Survey

1. On average, how often do you interact with RLI regarding your A&E accounts?

On average, how often do you interact with RLI regarding your A&E accounts? Multiple times per week

Once a week

Once every two weeks

Once a month

Less than once a month

2. How would you rate your overall level of satisfaction with RLI Design Professionals?

How would you rate your overall level of satisfaction with RLI Design Professionals? Unsatisfied

Somewhat Satisfied

Satisfied

Extremely Satisfied

3. In your opinion, what are the most important attributes of an A&E carrier to clients with gross revenue LESS THAN $1,000,000?

	Unimportant	Somewhat important	Important	Very important
Financial strength of the carrier	*In your opinion, what are the most important attributes of an A&E carrier to clients with gross revenue LESS THAN $1,000,000? Financial strength of the carrier Unimportant	Financial strength of the carrier Somewhat important	Financial strength of the carrier Important	Financial strength of the carrier Very important
Length of time writing A&E	Length of time writing A&E Unimportant	Length of time writing A&E Somewhat important	Length of time writing A&E Important	Length of time writing A&E Very important
Price	Price Unimportant	Price Somewhat important	Price Important	Price Very important
Claims handling	Claims handling Unimportant	Claims handling Somewhat important	Claims handling Important	Claims handling Very important
Policy coverage	Policy coverage Unimportant	Policy coverage Somewhat important	Policy coverage Important	Policy coverage Very important
Contract Review Services	Contract Review Services Unimportant	Contract Review Services Somewhat important	Contract Review Services Important	Contract Review Services Very important
Risk Management Courses	Risk Management Courses Unimportant	Risk Management Courses Somewhat important	Risk Management Courses Important	Risk Management Courses Very important
Ability to write both professional liability and P&C coverage	Ability to write both professional liability and P&C coverage Unimportant	Ability to write both professional liability and P&C coverage Somewhat important	Ability to write both professional liability and P&C coverage Important	Ability to write both professional liability and P&C coverage Very important
Direct Bill monthly financing	Direct Bill monthly financing Unimportant	Direct Bill monthly financing Somewhat important	Direct Bill monthly financing Important	Direct Bill monthly financing Very important
Interest Free Agency Bill installments	Interest Free Agency Bill installments Unimportant	Interest Free Agency Bill installments Somewhat important	Interest Free Agency Bill installments Important	Interest Free Agency Bill installments Very important

Comments

4. In your opinion, what are the most important attributes of an A&E carrier to clients with gross receipts GREATER THAN $1,000,000?

	Unimportant	Somewhat important	Important	Very important
Financial strength of the carrier	*In your opinion, what are the most important attributes of an A&E carrier to clients with gross receipts GREATER THAN $1,000,000? Financial strength of the carrier Unimportant	Financial strength of the carrier Somewhat important	Financial strength of the carrier Important	Financial strength of the carrier Very important
Length of time writing A&E	Length of time writing A&E Unimportant	Length of time writing A&E Somewhat important	Length of time writing A&E Important	Length of time writing A&E Very important
Price	Price Unimportant	Price Somewhat important	Price Important	Price Very important
Claims handling	Claims handling Unimportant	Claims handling Somewhat important	Claims handling Important	Claims handling Very important
Policy coverage	Policy coverage Unimportant	Policy coverage Somewhat important	Policy coverage Important	Policy coverage Very important
Contract Review Services	Contract Review Services Unimportant	Contract Review Services Somewhat important	Contract Review Services Important	Contract Review Services Very important
Risk Management Courses	Risk Management Courses Unimportant	Risk Management Courses Somewhat important	Risk Management Courses Important	Risk Management Courses Very important
Ability to write both professional liability and P&C coverage	Ability to write both professional liability and P&C coverage Unimportant	Ability to write both professional liability and P&C coverage Somewhat important	Ability to write both professional liability and P&C coverage Important	Ability to write both professional liability and P&C coverage Very important
Direct Bill monthly financing	Direct Bill monthly financing Unimportant	Direct Bill monthly financing Somewhat important	Direct Bill monthly financing Important	Direct Bill monthly financing Very important
Interest Free Agency Bill installments	Interest Free Agency Bill installments Unimportant	Interest Free Agency Bill installments Somewhat important	Interest Free Agency Bill installments Important	Interest Free Agency Bill installments Very important

Comments

5. If any of your clients reported a claim to RLI, how do you think they would rate the level of claims handling service they received?

If any of your clients reported a claim to RLI, how do you think they would rate the level of claims handling service they received? Very Poor

Below Average

Average

Above Average

N/A

Comments

6. How would you rate the overall turn-around time for quotes from RLI underwriters compared to your other major carriers?

How would you rate the overall turn-around time for quotes from RLI underwriters compared to your other major carriers? Very Poor

Below Average

Average

Above Average

Comments

7. How would you rate the A&E knowledge of RLI underwriters compared to your other major carriers?

How would you rate the A&E knowledge of RLI underwriters compared to your other major carriers? Very Poor

Below Average

Average

Above Average

Comments

8. How would you rate the flexibility of RLI’s underwriting approach compared to your other major carriers?

How would you rate the flexibility of RLI’s underwriting approach compared to your other major carriers? Very Poor

Below Average

Average

Above Average

Comments

9. What do you like best about the RLI program?

What do you like best about the RLI program?

10. What do you like least about the RLI program?

What do you like least about the RLI program?

11. What can RLI do to improve your overall experience and satisfaction with our products?

What can RLI do to improve your overall experience and satisfaction with our products?

12. What state is the majority of your business in?

What state is the majority of your business in?

13. Please complete the information below.

Please complete the information below. Name:
Company:

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