Client customer satisfaction survey June 2011

1. Our service offering.

At Grafton Recruitment, we are constantly looking to improve the quality of service to our clients and would appreciate you taking the time to fill in the questionnaire below.

We are conducting this survey because we want to carry out nationwide service improvements over the coming months and we would really appreciate your feedback on what we are getting right and what you would like us to improve on.

So we've put together a few short questions about these things and we'd really appreciate it if you'd take the time to let us know your thoughts. It should only take 5 minutes. Your answers will be confidential and collated by me, Grafton Recruitment's Quality Manager.

Please rate your experience with Grafton Recruitment according to the following:
1-4 (1=Poor, 2=Satisfactory, 3=Good, 4=Excellent)

Thanks very much in advance for your honest feedback.

1. What overall level of service do you feel we provide you with? (1=Poor-4=Excellent)

What overall level of service do you feel we provide you with? (1=Poor-4=Excellent)

2. How would you rate the timeliness of our response to your needs? (1=Poor-4=Excellent)

How would you rate the timeliness of our response to your needs? (1=Poor-4=Excellent)

3. How would you rate the level of competence of our consultants? (1=Poor-4=Excellent)

How would you rate the level of competence of our consultants? (1=Poor-4=Excellent)

4. Do you think our recruitment processes are effective and efficient? (Please rate each from 1-5)


Assessment of your needs	Do you think our recruitment processes are effective and efficient? (Please rate each from 1-5) Assessment of your needs
Presentation of CVs	Presentation of CVs
Organisation of interviews	Organisation of interviews
Timesheet and payment processes	Timesheet and payment processes
Invoicing process	Invoicing process

5. How would you, on average, rate the quality of candidates supplied, by us to your organisation?
(1=Poor-4=Excellent)

How would you, on average, rate the quality of candidates supplied, by us to your organisation? (1=Poor-4=Excellent)

6. Please elaborate on any aspect of our service which you feel could be changed to better meet your operational requirements?

Please elaborate on any aspect of our service which you feel could be changed to better meet your operational requirements?

Many thanks for your co-operation.