Video Download Customer Survey

How Was Your Experience With the New Bioneers Video Download Feature?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on your experience with our new product. (All submissions are anonymous.)

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1. Please rate the following aspects of our video download feature.

	Excellent	Good	Adequate	Poor	Unacceptable
Video quality	Video quality Excellent	Video quality Good	Video quality Adequate	Video quality Poor	Video quality Unacceptable
Sound quality	Sound quality Excellent	Sound quality Good	Sound quality Adequate	Sound quality Poor	Sound quality Unacceptable
Turn-around time for your order to be processed	Turn-around time for your order to be processed Excellent	Turn-around time for your order to be processed Good	Turn-around time for your order to be processed Adequate	Turn-around time for your order to be processed Poor	Turn-around time for your order to be processed Unacceptable
Clarity of download process	Clarity of download process Excellent	Clarity of download process Good	Clarity of download process Adequate	Clarity of download process Poor	Clarity of download process Unacceptable

Other input on the quality of the video and order handling

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2. Approximately how long did it take to download your video once your order was processed?

5 minutes or less

10 minutes

15 minutes

20 minutes

over 20 minutes

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3. How likely is it that you will use the Bioneers video download feature in the future?

very likely

likely

unlikely

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1. Please rate the following aspects of our video download feature.

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2. Approximately how long did it take to download your video once your order was processed?

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3. How likely is it that you will use the Bioneers video download feature in the future?

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4. If you have any suggestions regarding how we could improve the our new video download services, please enter them in the box below.