OTS Customer Satisfaction Survey 2018 Question Title * 1. How did you hear about the DAS Oil Testing Service (OTS)? Agronomist Field days/ Conference/ Workshop NATA website Print media Website Word of mouth Other (please specify) Question Title * 2. What products do you have analysed by the DAS OTS? Canola seed Canola meal Canola oil Mustard seed Mustard meal Mustard oil Olives Olive oil Nuts (Please specify) Nut oils (Please specify) Safflower seed Safflower meal Safflower oil Sunflower seed Sunflower meal Sunflower oil Other (please specify) Question Title * 3. How professional is the DAS OTS to use? Extremely professional Very professional Moderately professional Slightly professional Unprofessional Question Title * 4. Compared to our competitors, is the DAS OTS service better, worse, or about the same? A great deal better Somewhat better About the same Somewhat worse A great deal worse Don't know Question Title * 5. Compared to our competitors, are our prices higher, lower, or about the same? A great deal higher Somewhat higher About the same Somewhat lower A great deal lower Don't know Question Title * 6. Overall how satisfied are you with the Customer Service staff responding to your enquiries? Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Unsatisfied Additional comments Question Title * 7. Are you satisfied with the turn-around-time you obtain for the analysis of your samples? Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Unsatisfied Question Title * 8. How easy is it to find our website? Extremely easy Quite easy Moderately easy Slightly easy Not at all easy Question Title * 9. How useful is the information on our website? Extremely useful Very useful Somewhat useful Not very useful Of little value Additional comments Question Title * 10. How easy is it to download the appropriate sample submission form from our website? Extremely easy Quite easy Moderately easy Slightly easy Not at all easy Additional comments Question Title * 11. Overall, how satisified are you with DAS OTS? Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Unsatisfied Question Title * 12. Are there any additional services that you would like to see provided by the DAS OTS? Question Title * 13. How likely are you to recommend our service? Extremely likely Very Likely Likely Probably unlikely Unlikely Additional comments Question Title * 14. Do you have any additional comments regarding our service or organisation? Done