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Customer Support Satisfaction Survey

1. Genesys Aerosystems Customer Support Satisfaction Survey

As part of our ongoing improvement process, we are committed to monitoring the quality of the products and services we provide. We would appreciate your feedback on our performance.

Question Title

* 1. Please rate your customer support experience with Genesys Aerosystems in regards to the following:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Rate the Technical Information Received (documents, verbal or written instructions etc.)	Rate the Technical Information Received (documents, verbal or written instructions etc.) Excellent	Rate the Technical Information Received (documents, verbal or written instructions etc.) Good	Rate the Technical Information Received (documents, verbal or written instructions etc.) Adequate	Rate the Technical Information Received (documents, verbal or written instructions etc.) Poor	Rate the Technical Information Received (documents, verbal or written instructions etc.) Unacceptable	Rate the Technical Information Received (documents, verbal or written instructions etc.) N/A
Rate the Staff Communication Received (demeanor, helpfulness, etc.)	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Excellent	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Good	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Adequate	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Poor	Rate the Staff Communication Received (demeanor, helpfulness, etc.) Unacceptable	Rate the Staff Communication Received (demeanor, helpfulness, etc.) N/A
Rate the SRO Process (timeliness, ease, etc.)	Rate the SRO Process (timeliness, ease, etc.) Excellent	Rate the SRO Process (timeliness, ease, etc.) Good	Rate the SRO Process (timeliness, ease, etc.) Adequate	Rate the SRO Process (timeliness, ease, etc.) Poor	Rate the SRO Process (timeliness, ease, etc.) Unacceptable	Rate the SRO Process (timeliness, ease, etc.) N/A
Rate the Unit Received	Rate the Unit Received Excellent	Rate the Unit Received Good	Rate the Unit Received Adequate	Rate the Unit Received Poor	Rate the Unit Received Unacceptable	Rate the Unit Received N/A
Rate the Overall Experience	Rate the Overall Experience Excellent	Rate the Overall Experience Good	Rate the Overall Experience Adequate	Rate the Overall Experience Poor	Rate the Overall Experience Unacceptable	Rate the Overall Experience N/A

How can we improve?

Question Title

* 2. If you would like to be contacted, please provide your name and email address or phone number.