Quality Initiative Recognition Program - Customer Satisfaction Survey

 
The purpose of this survey is for skilled nursing care centers to demonstrate and be recognized for their progress in achieving the customer satisfaction goal of the AHCA Quality Initiative program. Please complete the following short survey to demonstrate your progress based on your 2012 customer satisfaction surveys. To be recognized for your progress, at least 90% of survey respondents must indicate that they are willing to recommend your center to others.

To be eligible for the recognition program, please complete and submit this survey by Monday July 15th, 2013. Please email any questions to QualityInitiative@ahca.org.
1. Basic Information (* - required field)
2. If available, what percentage of your total resident survey respondents in 2012 indicated that they would be willing to recommend your center to others?
3. If available, what percentage of your long-stay resident survey respondents in 2012 indicated that they would be willing to recommend your center to others?
4. If available, what percentage of your short-stay patient survey respondents in 2012 indicated that they would be willing to recommend your center to others?
5. Which vendors did your center use for your customer satisfaction surveys in 2012 (check all that apply):
Notes:
• If long-stay or short-stay information is not available, please leave blank.
• Long-stay and short-stay measures: We ask that you report these numbers based on how you or your vendor define these groups of residents.