Goodwill Retail Customer Satisfaction Survey


We appreciate you shopping with us! Every time you donate and make a purchase at Goodwill, you help people overcome barriers to independence.

Complete our Goodwill Retail Store survey and we’ll enter you to win a $100 Goodwill gift certificate.

Email Privacy: At no time during this survey is your email or IP address tracked or required. You may choose to provide an email address to opt-in to receive Goodwill e-newsletters or contests/giveaways. Your information will not be made public, nor will Goodwill use your email address for any other purpose other than stated above or to clarify/respond to a response.

Goodwill does not sell, rent, lease or give away user email addresses. You may opt-out of receiving the Goodwill e-newsletter anytime it is received.

The survey will take about 5 minutes.
1. I shopped at:
2. Please enter your "Transaction" number (located on the top left side of receipt).
3. Please enter "Cashier" number (located in the left top section of the receipt).
4. How did you feel about the store today?
Very satisfiedSatisfiedUnsatisfiedVery unsatisfied
Appearance and cleanliness
Store atmosphere
5. How was the merchandise in the store?
Very satisfiedSatisfiedUnsatisfiedVery unsatisfied
Quality of merchandise
Variety of merchandise
Organization of merchandise
Visibility of pricing
Easily shop able
6. How was the service you received?
Very satisfiedSatisfiedDissatisfiedVery unsatisfied
Friendly, helpful associates
Efficient check out experience
Accuracy of check out
Felt valued as a customer
7. How was your overall shopping experience?
8. I made a donation during my visit to Goodwill.
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