Customer Satisfaction Survey

Thank you for choosing Saint Germain Catering for your catering needs. So that we can continue working hard to serve you better, we would appreciate your feedback on our performance. All submissions are anonymous.

1. How did you place your catering order?

How did you place your catering order? Online

By Phone

A combination of both

2. Please rate the following aspects of our work:

	Exceeded Expectations	Met Expectations	Below Expectations
Professionalism of ordering staff	*Please rate the following aspects of our work: Professionalism of ordering staff Exceeded Expectations	Professionalism of ordering staff Met Expectations	Professionalism of ordering staff Below Expectations
Responsiveness of ordering staff	Responsiveness of ordering staff Exceeded Expectations	Responsiveness of ordering staff Met Expectations	Responsiveness of ordering staff Below Expectations
Ease of placing order	Ease of placing order Exceeded Expectations	Ease of placing order Met Expectations	Ease of placing order Below Expectations
Understanding your catering needs	Understanding your catering needs Exceeded Expectations	Understanding your catering needs Met Expectations	Understanding your catering needs Below Expectations
Communicating clearly and effectively	Communicating clearly and effectively Exceeded Expectations	Communicating clearly and effectively Met Expectations	Communicating clearly and effectively Below Expectations
Meeting deadlines	Meeting deadlines Exceeded Expectations	Meeting deadlines Met Expectations	Meeting deadlines Below Expectations
Providing value for money	Providing value for money Exceeded Expectations	Providing value for money Met Expectations	Providing value for money Below Expectations
Quality of food	Quality of food Exceeded Expectations	Quality of food Met Expectations	Quality of food Below Expectations
Presentation of food items	Presentation of food items Exceeded Expectations	Presentation of food items Met Expectations	Presentation of food items Below Expectations
Providing necessary serving and eating utensils	Providing necessary serving and eating utensils Exceeded Expectations	Providing necessary serving and eating utensils Met Expectations	Providing necessary serving and eating utensils Below Expectations
Timeliness of delivery	Timeliness of delivery Exceeded Expectations	Timeliness of delivery Met Expectations	Timeliness of delivery Below Expectations
Professionalism of delivery staff	Professionalism of delivery staff Exceeded Expectations	Professionalism of delivery staff Met Expectations	Professionalism of delivery staff Below Expectations
Set Up	Set Up Exceeded Expectations	Set Up Met Expectations	Set Up Below Expectations

3. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

4. Based on our performance, how likely is it that you will use us for future catering needs?

Based on our performance, how likely is it that you will use us for future catering needs? Very Likely

Somewhat Likely

Unlikely

5. Please share your suggestions on how we can serve you better.

Please share your suggestions on how we can serve you better.

6. Please share your suggestions for additional menu items you'd like Saint Germain Catering to offer.

Please share your suggestions for additional menu items you'd like Saint Germain Catering to offer.