Sandyford Central Telephone Service (phone line for booking and information) Survey
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Thank you for taking the time to complete this questionnaire. Sandyford relies on your feedback to ensure it offers the best possible service.

These questions relate to your use of the Sandyford Central Telephone Service (phone line for booking and information). This telephone number is 0141 211 8130.

1. Have you ever used the Sandyford phone line?

2. If you answered 'No' to Q1, is there any reason why you have never used the Sandyford phone line?

If you answered 'No' to Q1, you do not need to complete any further questions. Please scroll down to send of questionnaire and click on the 'Done' button. Thank you for your time.

3. Why were you using the Sandyford phone line? (please tick all that apply)

4. If you ticked 'Other reason' in Q3, please say what you were phoning for.

5. When on the phone line, if you pressed ‘option 1’ to get an appointment at Sandyford, were you successful in making an appointment?

6. If you tried to make an appointment via the Sandyford phone line, do you have any comments about your experience?

7. Did you achieve or find out what you wanted to when you called the phone line?

8. If you answered 'No' or 'Partly' in Q7, what were you not able to achieve or find out?

9. Was the amount of time you spent on the phone line acceptable?

10. Do you have any comments about the amount of time it took you to achieve what you wanted to on the phone line?

11. How many times did you have to call before you achieved what you wanted to on the phone line?

12. What was your experience of using the phone line? (please tick all that apply)

13. What would be your preferred way of using the phone line?

14. As a result of your call to the phone line, did you go on to use the Sandyford website www.sandyford.org

15. If there is additional information or services you would have wanted from the phone line, please say what you would like...

16. Which of the following best fits with your experience of using the phone line? (please tick all that apply)

17. If you ticked 'Other experience' in Q16, please tell us more about your experience of using the phone line

18. Any final comments about the phone line?

That's the end of the questionnaire. Please now click on the 'Done' button below. Your time is greatly appreciated - thank you.