Justice of the Peace Court Customer Service Survey

Please take a few minutes and complete the following questions. Your comments will be read and used to help us provide better service. Thank you for your time.

1. What is your overall impression of the JP Court System?

	Excellent	Good	Fair	Poor
Please select one answer.	*What is your overall impression of the JP Court System? Please select one answer. Excellent	Please select one answer. Good	Please select one answer. Fair	Please select one answer. Poor

2. Do you feel you were treated fairly?

Do you feel you were treated fairly? Yes

3. Do you feel you were shown courtesy and respect by the court staff?

Do you feel you were shown courtesy and respect by the court staff? Yes

4. Do you feel you were shown courtesy and respect by the Judge?

Do you feel you were shown courtesy and respect by the Judge? Yes

5. What type of information did you receive?

What type of information did you receive? Brochure

Written Instructions

Verbal Instructions

6. How helpful was the information you received?

How helpful was the information you received? Very

Somewhat

Not at all

7. What was the average wait time from filing of your case until your case was heard?

What was the average wait time from filing of your case until your case was heard? One Week

Two Weeks

Three Weeks

Four Weeks

Five Weeks

Six Weeks

Seven or more Weeks

8. Do you consider this length of time to be

Do you consider this length of time to be About Right

Too Long

Too Short

9. What was your average wait time at the courthouse for your case to be heard?

What was your average wait time at the courthouse for your case to be heard? Under 5 Minutes

5 - 10 Minutes

15 - 20 Minutes

25 - 30 Minutes

35 - 40 Minutes

45 - 50 Minutes

55 - 60 Minutes

60 - 65 Minutes

65 - 70 Minutes

75 - 80 Minutes

85 - 90 Minutes

Over 90 Minutes

10. Please list any strengths of the Justice of the Peace Court

Please list any strengths of the Justice of the Peace Court

11. Please list any weaknesses of the Justice of the Peace Court

Please list any weaknesses of the Justice of the Peace Court

12. Please list any improvements you have for the Justice of the Peace Court

Please list any improvements you have for the Justice of the Peace Court

13. If there were other services available at the court, which would be helpful to you?

If there were other services available at the court, which would be helpful to you? GED Domestic Violence Housing	Drug & Alcohol Counseling Veterans Support Family Services	Mental Health Other ________________________________________
Other (please specify)

14. Optional Information

Optional Information Name:
Address:
Address 2:
City/Town:
State:
ZIP:
Country:
Email Address:
Phone Number:

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Justice of the Peace Court Customer Service Survey

Justice of the Peace Court Customer Service Survey
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